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Officer, Operations

3 months ago

Somerville, United States Brigham & Women's Hospital(BWH) Full time

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Looking for an opportunity to have an impact on the lives of patients and families? Join the Brigham and Women's Development team As we work together to support this world-class academic medical center and the hospital's mission of a healthier world, we pride ourselves on being a passionate, mission-driven, community-minded organization supporting the philanthropic goals of the hospital.

Reporting to the Sr. Director, Staffing and Professional Development this position provides support to the Sr. Director and other senior staff of the Operations team at the Brigham & Women's Hospital Development Office (BDO) in the areas of Human Resources (HR), Operations and Professional Development.

At the Brigham, we are building a diverse and inclusive community that encourages every employee to bring their authentic self to work. The Brigham and the Brigham Development Office is focused on equity and ensuring equal access to employment and advancement opportunities. We recognize the need for ongoing learning in this domain, and are committed to continuing this work, embracing the full spectrum of human diversity: race, gender, sexual orientation, religion, ethnicity, and national origin. We believe honoring all forms of human presence and expression enriches the Brigham community and enables us to understand and meet needs across our community more fully.

BWH Development Office offers

excellent benefits , competitive salaries, and a hybrid flexible work schedule

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Applicant must have an operations background with a focus in HR and training administration. along with a strong customer service focus and excellent people skills. Must be able to effectively communicate and be a self-starter. Able to project manage and handle multiple projects simultaneously, managing and negotiating deadlines as needed. Regular responsibilities include:

Recruiting

Partner with Brigham HR team and Assembly Row Workplace Services on onboarding of new hires. Conduct candidate phone screens and preliminary candidate interviews for all Associate, Coordinator, and Officer level positions. Work closely with the hiring manager to develop a candidate recruiting strategy. Function as the Diversity, Equity, and Inclusion Advocate in the hiring process and represents the department at hiring events including Diversity focused programs. Onboarding

Own all Operations on-boarding and off-boarding logistics, which includes using proprietary software tools, interfacing with Mass General Brigham (MGB) Workplace Services, as well as tracking and managing key onboarding deadlines. Create and manage a "Welcome" communication with the candidate early on that includes useful and engaging information before arrival. Proactively manage the Passport On-Boarding program, including scheduling and collaborating with presenters to ensure current and relevant content is maintained. Operations/Administration

Act as the Workday administrator for the operations team. Alongside the Sr. Director, participate in the efficient and effective roll out of Workday scheduled to go live January 1, 2025 Includes all current data updates to be transitioned to Workday. Provide coaching and training to managers and employees as appropriate. Produce actionable reports using Workday. Maintain existing Employee Data Excel Spreadsheets. Develop systems and processes as needed to simplify work and create efficiencies. Assist and provide guidance, as appropriate, in HR areas to the full and part-time Administration Associates Maintain operational systems for office management and personnel moves and related communications. Maintain and produce Organizational Charts using Visio. Produce a monthly Dashboard highlighting headcount, hiring, offboarding and training activities. Own job description and Performance Expectations (PE's) administration, ensuring annual updated documents are on file, and hire/promotional related documents are current Organize and maintain confidential HR files i.e., supporting the common annual appraisal program as assigned, including tracking all materials, coordinating results with BWH central HR with the assistance of the Associate, Operations. Provide lead administrative support for the annual development office Shadow Day. Professional Development

Working with Sr. Director Staffing and Professional Development support the Professional Development efforts working directly with the People and Organization Development (POD) team, EAP, vendors and MGB contracts team. Own the training schedule and related activities including training communications, scheduling, attendance tracking and, survey follow-up. Serve as the Operations expert in developing and managing surveys for training follow ups and other Operations inquiries. Maintain existing Employee Data Excel Spreadsheets. Develop systems and processes as needed to simplify work and create efficiencies. Assist and provide guidance, as appropriate, in HR areas to employees. Other

Other duties as assigned. Qualifications

QUALIFICATIONS:

BA/BS Degree required; with 2-4 years related operations experience preferably with 1-2 years with an HR focus. Independent decision-making, good judgment, and ability to implement multiple assignments at any given time, superb organizational and project management skills with meticulous attention to detail Ability to problem solve and achieve consensus among a group. Excellent oral and written communications skills with strong proofreading ability Strong computer literacy with Microsoft Office Products, to include database development and management and mail merge functionality. Hardworking customer first demeanor and an appreciation for a fast-paced, professional environment SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Strong computer literacy with Microsoft Office Products, to include Excel, Word, PowerPoint as well as Adobe Acrobat Familiarity with My Analytics, Visio, Workday or related products desirable. Demonstrated project management and organizational skills. Demonstrated ability to get results that contribute to the long- and short-term goals of the department. Incorporates standard methodologies into daily work. Demonstrates flexibility and adaptability to change. Accepts and incorporates new ideas and innovations into work processes and procedures; quickly learns new ways and methods of doing things and works through stressful situations with a positive demeanor. Improve and enrich our Development office and personal skills. Open to regular performance feedback and opportunities to gain experience through formal and informal methods; effectively monitors own performance and behavior; influences others by modeling appropriate behaviors; encourages and listens to diversity of opinions and assists coworkers in projects and programs; participates and contributes to team activities. Develops networks and builds alliances both inside and outside of BWH Development; collaborates across boundaries to establish relationships and achieve common goals; works to build a shared vision with colleagues and others; proactively anticipates and takes steps to prevent counter-productive confrontations; manages conflicts and disagreements in a constructive manner. Ability to manage confidential materials with discretion.

EEO Statement

EEO Statement:

Brigham and Women's Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr