Sr. Account Manager

6 days ago

Roanoke, United States Acrisure LLC Full time
About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Aerospace Account Manager will work directly with producers and clients servicing an existing book of business as well as handling new business accounts. Position will interact with a wide variety of aviation clientele ranging from corporate jet owners to private aircraft owners. Position will handle property, worker's comp, auto, D&O, EPLI, and other coverages as needed.

Primary Responsibilities:
  • Establish and maintain a strong relationship with clients and underwriters in making decisions on account updates and coverages for accounts ranging from small to mid-size accounts with moderate complexities.
  • Advise and assist clients by explaining coverage options/exclusions, making coverage recommendations, requesting policy changes, handling premium collections, and answering questions and concerns of the client.
  • Work with the producer to review exposures and insurance programs for assigned clients, determine if carrier is the best fit for the client while considering coverage, protection, and cost.
  • Market, quote, and prepare the proposal for the client from both a risk management and insurance prospective to decide upon the best way to manage the customer's risks.
  • Provide day-to-day service, anticipate customer's needs, and respond to client and carrier issues/questions in a timely manner.
  • Handle initial reporting of claims and follow up to ensure that the claim is properly progressing, and customer's needs are being met.
  • Monitor carrier activities to ensure fulfillment of their responsibilities to the customer (policy endorsements, claims, etc.)
  • Maintain client accounts on agency management system, document conversations,
  • properly attach documents to EPIC, send confirmations to insured and adhere to established procedures. Maintain follow-up and suspense/activity system for outstanding orders and correspondence, follow up on overdue and suspense items.
Other Responsibilities Include:
  • Participate in seminars and other training for knowledge and skill development.
  • Provide backup in other areas as assigned.
  • Perform other duties and special projects at Management's request.


This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Education/Experience:

College degree preferred, High School diploma or equivalent, required.

Active Property and Casualty license.

Epic experience strongly preferred or other Agency Management System experience.

Communication, negotiation, and math skills using Excel, Word, and Outlook programs, required.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

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