Customer Success Manager

3 weeks ago

Alpharetta, United States PlayOn Sports Full time

COMPANY OVERVIEW

The future of high school athletics and activities is powered by PlayOn Sports. Through GoFan, the NFHS Network, and rSchoolToday, the PlayOn team elevates the event experience for schools and communities across digital ticketing, fundraising, concessions, streaming, websites, and activity management.

PlayOn has united top brands in the school event space with a shared passion for athletics and activities and the lifelong memories that they instill. We take pride in empowering schools to save time and focus on what matters most: the students, staff, and communities who make their programs possible.

Thousands of schools partner with PlayOn to provide unparalleled access to millions of people to discover, enjoy, and relive their favorite events in person and online. As we continue to grow, we remain true to our vision to be there for schools so their communities can be there for every moment.

THE ROLE

PlayOn Sports is looking for a Customer Success Manager to join our rapidly expanding team. Customer Success is critical to our long-term growth. We are looking for individuals who will help us continue to scale our organization. This role will be responsible for adoption, advocacy, retention, renewals and upsells.

In this role, you'll be responsible for creating excitement about PlayOn Sports. You'll get to work alongside an extremely passionate and supportive team, but most importantly you'll jumpstart your career in an exciting field. If you're interested in venturing outside the norm and are ready to join a rapidly growing company with a proven business model, we'd love to learn more about you.

Additional responsibilities and accountabilities for this role include:

Function as the customer advocate and provide internal feedback on how we can better serve our schools

Manage all post-sale activity for clients through strong relationship-building, product knowledge, planning and execution

Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs

Increase customer retention through strategic and proactive engagement by ensuring our schools consistently realize value from the GoFan platform

Track accounts to identify churn risk and work actively to eliminate that risk

Simultaneously manage multiple customers who are at different points on the account lifecycle

THE PERSON

3+ years' experience in a customer success or similar role

Ideally combined background of account management and/or sales experience

You have a track record of delivering value to a client

Strong empathy for customers AND passion for revenue and growth

Deep understanding of value drivers in recurring revenue business models

Analytical and process-oriented mindset

Demonstrated desire for continuous learning and improvement

Enthusiastic and creative leader with the ability to inspire others

Excellent communication and presentation skills

WHY YOU'LL LOVE WORKING AT PLAYON SPORTS

PlayOn Sports is more than just a place to work. It's a place to learn, grow, and thrive as people and professionals. We encourage a healthy work-life balance at PlayOn Sports through offering flexible working schedules and generous paid time off in the off-season. Come be a part of the team that is changing the landscape of high school sports

Some benefits we offer include:

Competitive salary

Multiple Medical options to choose from

Dental, Vision, Life and Disability Insurance

Unlimited PTO

401K plan with company match

Fun and collaborative hybrid/flexible work environment

Note: Part-time employees and interns are not eligible to participate in any of the Company's Employee Health Benefit Plan listed above. These Benefits are only available to full-time employees of the Company.

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