Customer Success Manager

2 weeks ago

Alpharetta, United States PlayOn Sports Full time

THE ROLE
PlayOn Sports is looking for a Customer Success Manager to join our rapidly expanding team. Customer Success is critical to our long-term growth. We are looking for individuals who will help us continue to scale our organization. This role will be responsible for adoption, advocacy, retention, renewals and upsells.

In this role, you'll be responsible for creating excitement about PlayOn Sports.

You'll get to work alongside an extremely passionate and supportive team, but most importantly you'll jumpstart your career in an exciting field.

If you're interested in venturing outside the norm and are ready to join a rapidly growing company with a proven business model, we'd love to learn more about you.

Additional responsibilities and accountabilities for this role include:

Function as the customer advocate and provide internal feedback on how we can better serve our schools
Manage all post-sale activity for clients through strong relationship-building, product knowledge, planning and execution
Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
Increase customer retention through strategic and proactive engagement by ensuring our schools consistently realize value from the GoFan platform
Track accounts to identify churn risk and work actively to eliminate that risk
Simultaneously manage multiple customers who are at different points on the account lifecycle

THE PERSON
3+ years' experience in a customer success or similar role
Ideally combined background of account management and/or sales experience
You have a track record of delivering value to a client
Strong empathy for customers AND passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader with the ability to inspire others
Excellent communication and presentation skills

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