D365 F&O POS Support Engineer

2 weeks ago

Kohler, United States LTIMindtree Full time

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.

Job Title: D365 F&O POS Support Engineer

Work Location: Remote

Job Description:

  • have experience in supporting D365 F&O Processes covering product, customer, inventory and order orchestration.
  • Warehousing and Supply chain POS User issues by working directly with the POS support team, the local IT Team and Microsoft support as necessary to resolve issues.
  • have experience to handle customer facing experience in store(POS and other customer facing application) preferably Microsoft Dynamics
  • have basic functional knowledge of POS functions and Store Operations (sales,returns,Inventory in and out,payments ,returns and cash and carry sale)
  • have exposure to debug/monitor integrations (MuleSoft and Azure)
  • have experience to work in retail projects for D365 retail & Commerce
  • have the ability to read logs and do a first-level triage for applications like POS,Azure, and Mulesoft.
  • have the ability to go through SOPs and guide users to correct steps
  • have experience in the installation of setups with help of SOP's
  • have experience handling Store card reader device/network/wifi connectivity/Installation issues
  • timely and effective resolution to all POS Support issues by providing technical and procedural support, serving as an escalation point for critical issues.
  • participating in all stages of lifecycle of MS D365 implementation projects a plus
  • experience in Store POS Network/Wi-Fi/Bluetooth connectivity setup for Card Readers (Verifone or Ingenico)
  • experience troubleshooting/investigating card reader devices/payment integration issues, working with stores and device vendor support
  • technical expertise in installing/configuring store peripherals(card readers, printer, scanners), including POS, Access points
  • utilizing patch management software, such as Symantec Altiris, SCCM
  • of working after hours during planned POS application deployments for stores
  • internal and external software and hardware vendors to request service regarding defective devices/integration/system-level issues.
  • Helpdesk analyst with updated procedures and troubleshooting guidelines.
  • information about a problem and leads the user through diagnostic procedures to determine the source of error.
  • problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex issues to the supervisor or technical staff.
  • communication (oral and written), customer service, listening, and interpersonal skills
  • to solve problems independently and multi-task
  • to embrace change and continuous learning.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (LTIM):

Benefits and Perks:

  • Medical Plan Covering Medical, Dental, Vision
  • Term and Long-Term Disability Coverage
  • Plan with Company match
  • Insurance
  • Time, Sick Leave, Paid Holidays
  • Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtrees COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtrees applicable processes

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