Customer Service Representative

4 months ago

Waikoloa, United States Ursus Inc Full time

Our Client - an Industry Leading Utilities Organization - is seeking a Customer Service Representative to bring onto the team. Please see below for details:

Job Title: Customer Service Representative
Location: Big Island, Hawaii
Duration: Permanent
Salary Range: 40k- $66k

JOB DESCRIPTION:
- Responsible for receiving inbound phone calls regarding cash and credit card transactions. Delivers world-class customer service with each interaction.
- Gathers information and researches/resolves inquiries.
- Communicates appropriate options for resolution in a timely manner.
- Informs customers about services available and assesses customer needs.
- Responds to any voicemails in a prompt manner.
- Escalates calls with issues requiring more in-depth research.
- Respond to email based communication.

QUALIFICATIONS:
- 2+ years of recent Call Center Experience.
- Demonstrated ability to deliver world-class customer service.
- Excellent Communication Skills, both written and verbal.
- Ability to take notes while speaking over the phone.
- MS Office Suite Experience.
- Typing Skills.

IND123

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