Director of Branch Operations
3 weeks ago
Director of Branch Operations – Atlanta, GA
Job Summary:
The Director of Branch Operations will be responsible for driving operational improvements and ensuring the efficient functioning of branch-level operations. Key responsibilities include developing and executing continuous improvement initiatives, adhering to company values, collaborating with cross-functional teams to achieve objectives, implementing quality assurance measures, optimizing resource allocation, providing guidance to department managers, and identifying opportunities for productivity enhancement and cost reduction.
Essential Functions:
This person will develop and drive operational improvements at the branch level.
- Create and execute specific or unified continuous improvement efforts to address “burning issues” at branches under (or within) tight timeframes.
- Adhere to company values and administer in all activities.
- Partner with Finance, HR, Safety, and Sales to deliver company budgets and objectives.
- Quality assurance: Implement and monitor quality control processes to ensure that recycling and plumbing work meets or exceeds industry standards and client expectations.
- Resource Management: Optimize resource allocation, including personnel, equipment, and materials, to maximize project efficiency and profitability.
- Directs and monitors department managers in the accomplishment of goals consistent with established policies and safety procedures.
- Identifies, recommends, and implements changes to improve productivity and reduce cost among various business and operating units.
- Ensure clean, organized, independent profitable operations at each branch by December 31, 2024.
Success:
- “Branch Playbook” – guide to operating successful branch; able to replicate in new location
- Training matrix for technician advancement
- Fully implemented inventory management system
- Fleet maintenance program
- Improved Revenue/paid hour, Cost/paid hour, GP
- Reduced customer churn from operational failures
Leadership Style and Traits:
- Demonstrated understanding of environmental policies and procedures relevant to the plumbing and liquid waste management industry.
- Proven leadership skills with a track record of managing cross-functional teams and driving operational excellence.
- Strong problem-solving abilities with a focus on addressing highest priority issues and implementing effective solutions.
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Proficiency in budget management, resource allocation, and performance monitoring.
- Strategic mindset with the ability to develop and execute operational plans that align with organizational skills.
- Direct
- Quick problem solver
- Data oriented
- Strong intuition
- Gritty
- Strong follow-through and commitment
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