Director of Branch Operations

3 weeks ago


Duluth, United States Hunter Recruitment Advisors Full time

Director of Branch Operations – Atlanta, GA

Job Summary:

The Director of Branch Operations will be responsible for driving operational improvements and ensuring the efficient functioning of branch-level operations. Key responsibilities include developing and executing continuous improvement initiatives, adhering to company values, collaborating with cross-functional teams to achieve objectives, implementing quality assurance measures, optimizing resource allocation, providing guidance to department managers, and identifying opportunities for productivity enhancement and cost reduction.

Essential Functions:

This person will develop and drive operational improvements at the branch level.

  • Create and execute specific or unified continuous improvement efforts to address “burning issues” at branches under (or within) tight timeframes.
  • Adhere to company values and administer in all activities.
  • Partner with Finance, HR, Safety, and Sales to deliver company budgets and objectives.
  • Quality assurance: Implement and monitor quality control processes to ensure that recycling and plumbing work meets or exceeds industry standards and client expectations.
  • Resource Management: Optimize resource allocation, including personnel, equipment, and materials, to maximize project efficiency and profitability.
  • Directs and monitors department managers in the accomplishment of goals consistent with established policies and safety procedures.
  • Identifies, recommends, and implements changes to improve productivity and reduce cost among various business and operating units.
  • Ensure clean, organized, independent profitable operations at each branch by December 31, 2024.

Success:

  • “Branch Playbook” – guide to operating successful branch; able to replicate in new location
  • Training matrix for technician advancement
  • Fully implemented inventory management system
  • Fleet maintenance program
  • Improved Revenue/paid hour, Cost/paid hour, GP
  • Reduced customer churn from operational failures

Leadership Style and Traits:

  • Demonstrated understanding of environmental policies and procedures relevant to the plumbing and liquid waste management industry.
  • Proven leadership skills with a track record of managing cross-functional teams and driving operational excellence.
  • Strong problem-solving abilities with a focus on addressing highest priority issues and implementing effective solutions.
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  • Proficiency in budget management, resource allocation, and performance monitoring.
  • Strategic mindset with the ability to develop and execute operational plans that align with organizational skills.
  • Direct
  • Quick problem solver
  • Data oriented
  • Strong intuition
  • Gritty
  • Strong follow-through and commitment
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