Director of Payment Operations

3 weeks ago

Duluth, United States Georgia United Credit Union Full time
Description

The Director of Payment Operations is responsible for executing strategies in accordance with organizational goals. This position provides leadership and management to ensure that the credit union's payment services are operating in a manner to support organizational growth, operating efficiency, and member service excellence. Supports and drives best practices in the day-to-day operations of Payment Service Operations including but not limited to: ACH, Check processing, domestic and international wires, P2P, FedNow and digital platforms. Assists leadership in strategic planning, development, implementation and administration of Credit Union policies and procedures. Oversees and directs Electronic Funds Transfer (EFT) activities across all platforms and plans, directs, and organizes the activities of team members to maintain and ensures the following are in place to mitigate risk and losses, departmental efficiencies, procedural adherence, regulatory compliance, business continuity, information security, and audit standards. Provides direct reports with proper tools to execute their assigned functions and develops skills of staff through goal setting, coaching, problem resolution, delegation, training, counseling, and performance management.

Qualifications
Behaviors Leader - Inspires teammates to follow them
Team Player - Works well as a member of a group
Experience * Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email. (preferred)
* Knowledge of financial products and services (preferred)
* Ability to manage multiple projects in a fast-paced and collaborative team environment. (preferred)
* Understanding of government regulations and legal requirements involving consumer financial management and credit union/banking requirements. (required)
* AAP Certification or Extensive knowledge ACH, fraud mitigation techniques, item processing, etc. with ability to obtain AAP Certification within first year of employment. (required)
7 - 10 years: * 7-10 years of operations experience in a financial institution required with 5 years of progressive management. The ideal candidate must be able to supervise and manage multiple initiatives within business unit (required)
Licenses & Certifications Accredited ACH Prof (preferred)
Skills Interpersonal Skills (required) Collaboration (required) Decision Making (required) Policies & Procedures (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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