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Client Service Representative
3 months ago
BluePearl Specialty + Emergency Pet Hospital is hiring for Veterinary Receptionists. Schedule Sunday, Monday, Tuesday, 12p - 12a. Pay $18.00 - $27.00/ hour. This pay band is a starting point and is dependent on experience and advancement through CareerTrax leveling system. Responsibilities You are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients. You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement. You are always offering a friendly smile, strong eye contact, and an approachable demeanor. You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition. You will determine whether an emergency arrival is a “stat” versus “standard” emergency. You will respond to non-patient calls or visitors and connect them to the appropriate team member. You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment. You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner. You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process. Qualifications You are a compassionate listener. Benefits Trupanion pet insurance and discounts for associates on pet treatments, procedures, and food. Opportunities for growth through talent development programs and leadership workshops. Annual continuing education allowance and access to training resources. A regional licensed social worker available for guidance on maintaining a healthy lifestyle in a fast-paced environment. BluePearl is committed to a diverse work environment where individuals are treated with respect and dignity. We are an equal opportunity employer. If you need assistance during the application process because of a disability, it is available upon request. #J-18808-Ljbffr
