Client Services Manager

4 weeks ago


Los Angeles, United States Tatari Full time

Tatari is on a mission to revolutionize TV advertising. We work with some of your favorite disruptor brands—like Calm, Fiverr, OneWheel and Chime—to grow their business through linear and streaming TV. We combine a sophisticated media buying platform with proprietary analytics to turn TV advertising into an automated, digital-like experience. Named one of the Hottest Ad Tech Companies by Business Insider, and Best Places to Work

by Inc. Magazine for the third consecutive year, our team includes founders and leaders from Google, Microsoft, Stripe, Shazam and Facebook. We are growing rapidly as we accelerate our mission to automate the complex landscape of managing and measuring television advertising. We have a long-term goal to make marketing on TV available to businesses of any size. Tatari is expanding and we’re looking for a Platform Solutions Manager to join the team. In this role, you will be responsible for a set number of clients within Tatari’s ever-growing portfolio and work cross-departmental to ensure that client needs are met with the most superior management skills. Responsibilities: Manage post-sales relationships for SMB and strategic client accounts as the primary contact and trusted advisor. Hands-on media planning, execution and optimization within Tatari’s buying platform across Linear & Streaming TV. Listen to clients needs, as well as identifying unknown or unmet needs. Become an expert of all-things Tatari (buying, reporting, proprietary measurement, etc.) and leverage internal subject matter experts (Engineering, Data Science, etc.) to help clients prioritize and solve problems. Guide clients through their TV advertising campaign, with a focus on buying/optimization, education across key concepts and strategies, and training on Tatari’s platform. Participate, actively engage, and be the expert voice on TV in client meetings. Spend a lot of time with clients (up to 20% travel) and building relationships with C-level executives. Qualifications: Bachelor degree from a 4-year institution, preferably majoring in business, statistics, data analytics, and economics. 1-3 years in post-sales account management/client relationship support roles, including C-level interactions 1-3 years in project management Solid understanding of statistics 1-2 years of experience buying/trading within digital/programmatic buying platforms (DSP’s, etc.) Solid understanding of Streaming TV buying and overall landscape, bonus for Linear Ability to clearly communicate technical terms and concepts Great presentation and listening skills—you come prepared to every meeting You’re at ease holding a conversation with an engineer or marketing manager. You’re not a salesperson Highly organized and detail oriented Bonus: understanding of TV and digital marketing (i.e. SEM, FB), advanced Excel skills, advanced data visualization abilities Competitive salary ($90-110K) Equity compensation 100% health insurance premium coverage for you and your dependents Unlimited PTO and sick days Snacks, drinks, and catered lunches at the office Team building events $1000 annual continued education benefit $125 pre-tax monthly stipend to spend on whatever you want Annual mental health awareness app reimbursement FSA and commuter benefits Monthly Company Wellness Day Off (During WFH)Hybrid RTO: 2 flex days a week in 2024. Likely increasing to 3 after, but no more than that. THIS IS AN IN-OFFICE POSITION. At Tatari, we believe in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued and diversity is celebrated. Do you currently reside in a commutable distance from Los Angeles and are you able to come into the office 2x per week (and potentially 3x per week in the future)?

* This role is currently based out of our the LA office with a hybrid WFH policy. -- Are you authorized to work lawfully in the United States for Tatari?

* -- Will you now or in the future require Tatari to commence ("sponsor") an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status.

* -- For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Tatari’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self-Identification of Disability

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Tatari’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. Gender

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status

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