Customer Service Representative/Porter

4 weeks ago

Idaho Falls, United States Teton Volkswagen Full time

Teton Volkswagen is seeking a reliable and customer-focused Porter/Customer Service Representative to join our team. The ideal candidate will assist in the smooth operation of our Business Development Center by ensuring vehicles are well-maintained and customers receive exceptional service. This dual-role position requires a proactive individual with excellent communication skills, a strong attention to detail, and a passion for delivering outstanding customer experiences.

What We Offer

  • Medical, Dental & Vision Insurance
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Long term job security
  • Health and wellness
  • Discounts on products and services
Key Responsibilities:

Porter Duties:
  • Vehicle Handling: Safely move vehicles within the dealership, including to and from the service area, parking lots, and wash bays.
  • Lot Organization: Maintain an orderly and clean service lot, ensuring that all vehicles are parked in designated areas.
  • Assistance: Assist service advisors with vehicle check-in/check-out procedures and provide support in organizing loaner vehicles.
  • Other tasks to help with the dealership's daily operations, such as running errands and providing support for service
Customer Service Representative Duties:
  • Calls: manages incoming calls, schedules appointments, and performs outgoing calls in search of service and sales leads.
  • Greeting Customers: Welcome customers as they arrive for service appointments, providing a warm and professional first impression.
  • Appointment Coordination: Assist customers in scheduling service appointments, confirming details, and answering questions about services offered.
  • Communication: Keep customers informed about the status of their vehicles during service, addressing any concerns promptly and professionally.
  • Support: Provide general information about the dealership's services and direct customers to the appropriate department or team member.
Qualifications:
  • High school diploma or equivalent.
  • Valid driver's license with a clean driving record.
  • Previous experience in a customer service or automotive-related role is a plus.
  • Ability to operate a variety of vehicles safely and efficiently.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Basic knowledge of vehicle maintenance and services is preferred.
  • Professional appearance and demeanor.
  • Proficient in reading, writing and speaking English
Physical Requirements:
  • Ability to stand, walk, and move vehicles for extended periods.
  • Ability to lift up to 50 pounds.
Working Hours:
  • Full-time position with a flexible schedule, including weekends and evenings as required.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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