Loan Servicing Specialist

2 months ago

Martinsville, United States Home Bank SB Full time
JOB DESCRIPTION

SUMMARY

The Loan Servicing Specialist will report directly to the Loan Operations Manager. The primary responsibilities of this position include customer service, insurance servicing, secondary market servicing, processing payoff statements, maintaining adjustable rate indexes, performing annual escrow analysis, payment of escrow items, providing long-term guidance to borrowers as needed, and other duties requested to assist in the support of other bank activities.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Monitors all outstanding loan files requiring flood insurance to ensure adequate evidence of insurance is maintained at all times; communicate with customers as needed
  • Monitor insurance reports, charge/refund force placed insurance at the loan levels as needed
  • Monitor tax reports, provide any requested information
  • Investor Reporting: Transfer sold loans in the core system, report loan activity monthly or daily as required, report delinquency information as required, remit funds to investors, monitor investor servicing requirements
  • Prepare and issue payoff statements, review and process partial release requests
  • Manage paid loan files, including the cancellation of tax tracking and active flood certs specific to the paid off loan
  • Prepare and record mortgage releases, and record mortgage documents as needed
  • Maintain variable and adjustable rate loan indexes in core system
  • Review reports generated by core system in anticipation of rate adjustments, confirm that applicable borrower notices generate correctly
  • Maintain ongoing communications with borrowers as warranted in providing long-term guidance
  • Monitor, track, and schedule for property inspections, and order appraisals as needed
  • Monthly escrow analysis: review and process the analysis, issue refunds as required
  • Process and remit payment of escrow items timely
  • Report to PMI companies, monitor for changing requirements, and file claims as warranted
  • Research and respond to credit disputes
  • Prepare various reports monthly and quarterly for the Board of Directors
  • Provide customer service to both internal and external customers
  • Process customer telephone payments using TEL, transfers, or other approved payment methods
COMPETENCIES

Communicating
  • Communicates in a straightforward and assertive fashion
  • Updates relevant people with timely information
  • Listens carefully to what others are saying
  • Respects and considers all opinions, even counter-opinions
Demonstrating Integrity
  • Assumes responsibility for mistakes and failures
  • Demonstrates consistency between what is said and what is done
  • Behaves according to sound ethical and legal standards
Working with Others
  • Is respectful of others
  • Balances individual goals with team goals
  • Builds and maintains productive relationships with people throughout the organization
Adapting to Change
  • Maintains composure in frustrating situations
  • Demonstrations flexibility in working with others
  • Adapts to help others adapt to change
COMPLIANCE

All positions within Home Bank SB must comply with all state and federal laws and regulations as per the Bank's compliance policies and procedures.

SUPERVISORY RESPONSIBILITIES

This position does not require supervisory responsibilities.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

POSITION TYPE

This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5pm.

TRAVEL

There may be occasional travel in connection with property inspections.

REQUIRED EDUCATION AND EXPERIENCE
  • High school diploma or equivalent
  • One or more years of administrative experience.
  • Efficient computer skills.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SIGNATURES

The employee signature, printed or electronic, constitutes employee's understanding of the requirements, essential functions and duties of the position.

  • Loan Servicing Specialist

    3 weeks ago

    Martinsville, Indiana, United States Home Bank SB Full time

    Job SummaryWe are seeking a highly skilled Loan Servicing Specialist to join our team at Home Bank SB. As a key member of our Loan Operations department, you will be responsible for providing exceptional customer service, managing loan files, and ensuring compliance with regulatory requirements.Key ResponsibilitiesMonitor and maintain accurate records of...

  • Loan Servicing Specialist

    2 weeks ago

    Martinsville, Indiana, United States Home Bank SB Full time

    Job SummaryThe Loan Servicing Specialist will play a crucial role in supporting the Loan Operations Manager in ensuring the smooth operation of loan servicing activities. This position requires strong customer service skills, attention to detail, and the ability to work effectively in a team environment.Key ResponsibilitiesMonitor and maintain accurate...

  • Wholesale Relationship Specialist II

    2 weeks ago

    Martinsville, Virginia, United States Atlantic Union Bank Full time

    Job SummaryWe are seeking a highly skilled Wholesale Relationship Specialist II to join our team at Atlantic Union Bank. This role will be responsible for managing and responding to daily client requests and inquiries in a timely and professional manner.Key ResponsibilitiesClient Relationship Management: Manage and respond to daily client requests and...

  • Wholesale Banking Specialist

    3 weeks ago

    Martinsville, Virginia, United States Atlantic Union Bank Full time

    Job SummaryWe are seeking a highly skilled Wholesale Relationship Specialist II to join our team at Atlantic Union Bank. This role will be responsible for managing and responding to daily client requests and inquiries in a timely and professional manner.Key ResponsibilitiesClient Relationship Management: Manage and respond to daily client requests and...

  • Wholesale Relationship Specialist II

    3 weeks ago

    Martinsville, Virginia, United States Atlantic Union Bank Full time

    Job SummaryWe are seeking a highly skilled Wholesale Relationship Specialist II to join our team at Atlantic Union Bank. This role will be responsible for managing and responding to daily client requests and inquiries in a timely and professional manner.Key ResponsibilitiesClient Relationship Management: Manage and respond to daily client requests and...

  • Family Services Specialist I/II

    4 months ago

    Martinsville, United States Commonwealth of Virginia Full time

    Hiring Range: $36,993 to $51,993 Full Time or Part Time: Full Time Are you interested in making a positive community impact by protecting and serving the adult population in Henry County and the City of Martinsville? We are excited to announce an opportunity to serve as Family Services Specialist I/II with our agency. Our agency focuses on...

  • Nutrition Services Specialist

    4 weeks ago

    Martinsville, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryThe Commonwealth of Virginia is seeking a highly skilled Nutrition Services Specialist to provide nutrition services to clients in various settings within a district. As a key member of our team, you will conduct patient nutritional assessments and evaluations, develop and monitor nutritional care plans, and provide education to clients.Key...

  • Peer Support Specialist

    4 months ago

    Martinsville, United States Pinnacle Treatment Centers IN - I LLC Full time

    Job DescriptionJob DescriptionPeer Support SpecialistWe offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.*Located at Recovery Works - Martinsville, in Martinsville, IN*As a Peer Support Specialist, you are responsible for supporting others in recovery from substance use disorder. You will serve as a...

  • Family Services Specialist I/II

    3 weeks ago

    Martinsville, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryWe are seeking a highly motivated and dedicated Family Services Specialist I/II to join our team at the Commonwealth of Virginia. As a key member of our social services team, you will be responsible for providing critical support to vulnerable populations in Henry County and the City of Martinsville.Key ResponsibilitiesInterpret and apply laws,...

  • Family Services Specialist I/II

    4 weeks ago

    Martinsville, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryWe are seeking a highly motivated and dedicated Family Services Specialist I/II to join our team at the Commonwealth of Virginia. As a key member of our social services team, you will be responsible for providing critical support to vulnerable populations in Henry County and the City of Martinsville.Key ResponsibilitiesInterpret and apply laws,...

  • Diagnostic Imaging Specialist

    4 weeks ago

    Martinsville, Indiana, United States City Mobile Group Full time

    Job Title: Diagnostic Imaging SpecialistJob Summary:City Mobile Group is seeking a skilled Diagnostic Imaging Specialist to join our team of healthcare professionals. As a Diagnostic Imaging Specialist, you will be responsible for operating and maintaining imaging equipment, preparing patients for procedures, and producing high-quality images for diagnostic...

  • Diagnostic Imaging Specialist

    2 weeks ago

    Martinsville, Virginia, United States MobilexUSA Full time

    Diagnostic Imaging SpecialistWe are seeking a skilled Diagnostic Imaging Specialist to join our team at MobilexUSA. As a Diagnostic Imaging Specialist, you will be responsible for providing high-quality diagnostic imaging services to our patients in the long-term and post-acute care services market.Key Responsibilities:Conduct diagnostic imaging procedures...

  • Health and Safety Specialist

    7 days ago

    Martinsville, Indiana, United States Bauer Family Resources Full time

    Job Title: Health, Safety, and Nutrition SpecialistWe are seeking a dedicated and compassionate Health, Safety, and Nutrition Specialist to join our team at Bauer Family Resources. As a key member of our staff, you will play a vital role in ensuring the health, safety, and well-being of the children and families we serve.Job Summary:The Health, Safety, and...

  • Health and Safety Specialist

    3 days ago

    Martinsville, Indiana, United States Bauer Family Resources Full time

    Job Title: Health, Safety, and Nutrition SpecialistBauer Family Resources is seeking a dedicated and compassionate Health, Safety, and Nutrition Specialist to join our team. As a key member of our organization, you will play a vital role in ensuring the health, safety, and well-being of children and families in our community.Job Summary:The Health, Safety,...

  • Quality Assurance Specialist

    2 weeks ago

    Martinsville, Indiana, United States Chili's Grill & Bar Full time

    Quality Assurance SpecialistAt Chili's Grill & Bar, we're committed to delivering exceptional Guest experiences. As a Quality Assurance Specialist, you'll play a vital role in ensuring our food meets the highest standards of quality and taste.Key Responsibilities:Prepare food to company specifications and standardsManage food orders efficiently to maintain a...

  • Residential Support Specialist

    1 month ago

    Martinsville, Indiana, United States Pinnacle Treatment Centers IN - I LLC Full time

    Empowering Lives Through Dedicated SupportPinnacle Treatment Centers is a premier provider of substance use disorder treatment services, emphasizing comprehensive wellness and personalized care. Our extensive network supports countless individuals every day, fostering a nurturing atmosphere for both clients and staff.Residential Support Specialist Role...

  • Client Service Representative

    3 weeks ago

    Martinsville, Indiana, United States Robert W. Baird & Company, Inc. Full time

    Client Service and Operations SupportAt Robert W. Baird & Company, Inc., we are seeking a highly skilled Client Specialist to provide exceptional client service and operational support for one or more Financial Advisors. This role is critical in ensuring seamless client onboarding and ongoing support, allowing our Financial Advisors to focus on delivering...

  • Safety Specialist

    1 week ago

    Martinsville, Virginia, United States Lambert's Cable Splicing Company, LLC Full time

    Job Title: Specialist SafetyWe are seeking a highly skilled Specialist Safety to join our team at Lambert's Cable Splicing Company, LLC. As a Specialist Safety, you will play a critical role in ensuring the safety and well-being of our employees and the public.Key Responsibilities:Travel to various locations to conduct safety inspections and audits.Collect...

  • Patient Registration Specialist

    4 weeks ago

    Martinsville, Indiana, United States LHH Recruitment Solutions Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Registration Specialist to join our team at LHH Recruitment Solutions. As a Patient Registration Specialist, you will play a critical role in ensuring the smooth registration process for patients, maintaining accurate and up-to-date records, and providing exceptional customer...

  • Quality Assurance Specialist

    3 weeks ago

    Martinsville, Indiana, United States Chili's Grill & Bar Full time

    Quality Assurance SpecialistAt Chili's Grill & Bar, we're committed to delivering exceptional Guest experiences. As a Quality Assurance Specialist, you'll play a vital role in ensuring our food meets the highest standards of quality and taste.Key Responsibilities:Prepare food to company specifications, ensuring consistency and qualityManage food orders,...