Loan Servicing Specialist

6 days ago


Martinsville, Indiana, United States Home Bank SB Full time
Job Summary

The Loan Servicing Specialist will play a crucial role in supporting the Loan Operations Manager in ensuring the smooth operation of loan servicing activities. This position requires strong customer service skills, attention to detail, and the ability to work effectively in a team environment.

Key Responsibilities
  • Monitor and maintain accurate records of loan files, ensuring compliance with regulatory requirements.
  • Communicate effectively with customers, investors, and internal stakeholders to resolve issues and provide timely updates.
  • Process and analyze data to identify trends and areas for improvement, making recommendations to enhance loan servicing operations.
  • Collaborate with cross-functional teams to develop and implement process improvements, ensuring seamless integration with existing systems and procedures.
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Stay up-to-date with regulatory changes and industry developments, applying knowledge to ensure compliance and best practices.
Requirements
  • High school diploma or equivalent required; one or more years of administrative experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Proficiency in computer software applications, including Microsoft Office and loan servicing systems.
Work Environment

This role operates in a professional office environment, with regular use of standard office equipment and technology. The physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job.



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