Patient Services Rep

4 weeks ago


Tulsa, United States Ardent Health Full time
Overview

Join our team as a days shift, full-time, Jenks Admin Patient Services Representative in Tulsa, OK.

Fulfilling your purpose begins here:

People First, Always. Here's how we take care of our people:
  • Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more
Your team is bigger than your department:
  • Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma.
  • We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
Responsibilities
  • Welcome patients and visitors by greeting them promptly and providing them courteous customer service.
  • Answer phone courteously, schedule/cancel appointments, take accurate messages and direct calls to the appropriate staff members.
  • Review face sheet with patient at time of visit and has patient sign sheet verifying information.
  • Maintain patient accounts by obtaining, recording and updating personal, financial and insurance information into Epic.
  • Receive payment for co-pays, co-insurance, and outstanding balances.
  • Complete same day data entry (TES) including use of proper ICD-10 and CPT codes, balancing bank deposit against charges posted and correcting all coding and registration edits.
  • Monitor and maintain waiting room and work area to ensure a clean and professional environment.
  • Is knowledgeable of the location and contents of the SDS manual.
  • Limit access to patient/employees information on a job related need to know basis.
  • Demonstrate effective verbal and written communication.
Qualifications

Job Requirements:
  • High School Diploma or GED
  • Excellent written/verbal/telephone communication skills are essential
  • basic computer knowledge
  • Basic understanding of insurance, referrals and medical records.
  • Adhere to all policies, procedures and regulations to ensure patient safety and compliance
Preferred Job Requirements:
  • Previous customer service experience
  • Previous medical office experience

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