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Patient Service Rep

3 months ago

Tulsa, United States Trinity Employment Specialists Full time
Job DescriptionJob Description

TEMPORARY Patient Service Rep for flu clinic

Trinity Employment Specialists-Tulsa, OK

Monday-Friday | 8am-5pm | $16.50/hour

This flu clinic will be held at a large facility in Tulsa, starting in September and running through mid-November.

Requirements:

  • Customer service
  • Data entry
  • Epic EMR experience (preferred)
  • Ability to stand for long periods of time
  • Provide immunization records and pass necessary pre-employment screenings

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* Assist patients in obtaining services, understanding policies and making health care decisions.
* Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
* Interview patients or their representatives to identify problems relating to care.
* Refer patients to appropriate health care services or resources.
* Maintain knowledge of community services and resources available to patients.
* Explain policies, procedures, or services to patients using medical or administrative knowledge.
* Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
* Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
* Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
* Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
* Analyze patients' abilities to pay to determine charges on a sliding scale.
* Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
* Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
* Teach patients to use home health care equipment.