Clinical Applications Specialist- Chicago, Detroit
3 weeks ago
The Job Responsibilities*Must be a Registered Respiratory Therapist (RRT)* Responsible for providing clinical user training and clinical support to customers for pre-sale clinical evaluations and post-sale clinical implementations.This position is an integral part of our sales process and customer satisfaction focus.Clinical applications specialists are expected to develop strong customer relationships in their assigned regional coverage areas and work cooperatively with their assigned sales and sales management personnel in the development and execution of sales and account strategies. Provides product and clinical education to customers for assigned modality. Develops and provides customer appropriate clinical in-servicing for purchased devices to meet clinical needs. Conducts advanced clinical education including accredited classes for CEU/CRCE credits and Train-the-Trainer courses. Coordinates with customer, project manager, service and sales concerning product training and clinical implementation Provides clinical support, educational resources, troubleshoots, observes and communicates with customers and colleagues to ensure proper use of equipment and applications. Provides documentation of the clinical support process. Develops and maintains positive customer relationships to ensure customer satisfaction Provides product and clinical education to potential clinical users during demonstrations and clinical evaluations Consults with Sales Team to understand the goals of demonstration/clinical evaluation Provides clinical/product support and training during the defined timeframe of demonstration/clinical evaluation.Addresses clinical features, benefits and inquiries for all levels of hospital personnel Provides documentation of the clinical evaluation Provides timely, effective follow-up and response to customer generated clinical questions Promotes Draeger Medical Education / Training to customers and sales team members. Presents, promotes and assists in the sale of Draeger Medical Complementary Products during pre-sale / post-sale customer visits Participates in state / national trade / symposiums as required and as schedule permits. Your QualificationsEducation: AS/BS/BSN degree or the equivalent combination of experience and training. Must be a Registered Respiratory Therapist (RRT) Adult and Neonatal ICU experience preferred 5+ years experience preferred Previous experience as clinical educator and/or related experience in mentoring, content delivery or presentation skills strongly preferred Valid Drivers License Ability to read and interpret documents such as safety rules, operation and clinical instructions and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively before groups of customers or organizational employees Proficiency in Microsoft Office Suite Knowledge of adult learning methods and/or educational program development strongly preferred Familiarity with the hospital/clinical environment, equipment treatment methods, personnel roles and organizational issues Able to travel up to 85% of work related time including occasional weekends OSHA category: This position performs tasks that involve exposure to blood, body fluids or tissues.All employees are offered the opportunity to receive the Engerix Hepatitis B vaccination series. Able to lift and/or move up to 50 pounds The Dräger WorkplaceIn North America, Draeger employees over 1,400 employees working in our major sites in the United States and Canada (in the US:Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada:Mississauga, ON), including our Sales and Service workforce employees from coast to coast. Our field based Sales and Service workforce is located across the nation, caring for relationships with our customers in the delivery of Draeger's exceptional portfolio of products and solutions. Equal Opportunity Employer - Disability and VeteranWho we areDraeger is a leading international company in the fields of medical and safety technology. Whether in clinical applications, in industry, mining or emergency services: Draeger products protect, support and save lives. That's what our more than 15,000 employees have been striving for - every day for more than 130 years.Dräger - Technology for Life ®
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