Senior Manager, QA

3 weeks ago

Los Angeles, United States Riot Games Full time

At Riot, we believe Quality is a set of values, practices, and behaviors that inform every part of the development process. By honing our craft of quality and demonstrating cross-discipline partnerships we help Riot sustainably craft excellent experiences for players, globally.

As a Senior Manager of Quality Assurance on VALORANT for the Foundations Area, you will holistically own end to end quality for a technical development team of teams. You will directly influence the quality of our technical backend system supporting VALORANT as a game, actively working with cross discipline leaders to align on quality goals for these. You will shape, promote, and drive the vision of quality assurance across the Foundations Area so that, "Gamers worldwide know that every experience they have with Riot will be a quality experience." You will report into the Director of Quality for the VALORANT franchise.
Responsibilities:

  • Own the overall quality strategy for the Foundations technical features
  • Manage QA efforts across technical products with support from BU QA leadership
  • Be accountable for the efficiency and efficacy of QA throughout Foundations
  • Build, develop and maintain a world-class QA organization
  • Manage QA Managers and/or QA individual contributors
  • Partner with other craft leaders to influence craft and product strategies
  • Support QA Department goals and objectives through product implementation
Required Qualifications:
  • 8+ years Quality Assurance Experience, with at least 2 years in a leadership role
  • Experience working with setting and executing QA Strategy for backend services
  • Experience working with senior leadership to manage budgets and headcount
  • Experience establishing quality metrics that influence strategy and drive change
  • Experience creating test strategies for features in and around games
  • Experience setting strategic goals for teams to execute
  • Experience managing performance of embedded QA professionals
  • Experience working with remote testing teams
Desired Qualifications:
  • ISTQB Foundation Level.
  • ISTQB Agile Tester or ICAgile Agile Testing (ICP-TST)
  • ISTQB Advanced Test Manager
  • Experience managing managers
  • Experience working with technical teams developing backend services and development tooling
  • Technical knowledge in Unreal Engine
  • Experience supporting release tooling technology
For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role
Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It's our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:
  • Safeguarding confidential and sensitive Company data
  • Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
  • Accessing Company assets, secure digital systems, and networks
  • Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.

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