Service Manager

2 weeks ago

Kent, United States Modern Machinery Full time
Job Description

Modern Machinery is seeking a qualified individual for the position of Heavy Equipment Service Manager for our Kent, WA branch. As the Service Manager, you will manage the day-to-day service operations and maintain compliant with all company policies, with safety as our #1 focus. Interact with all employees, customers, and vendors in a professional manner, and train service personnel within the company.

The annual salary range for this position is: $125,000 to $135,000. This is an exempt position and is not eligible for overtime pay.

Responsibilities

  • Demonstrate Modern Machinery's core values and promote the mission and vision of the company.
  • Follow all company policies, processes, and procedures. Exercise safe work practices to contribute to the achievement of the company's safety goals.
  • Monitor daily Service Department operations.
    • Control and evaluate department P&L, including capital expenditures.
  • Prepare bids and have oversight of quotes for repairs and maintenance work in a timely manner.
  • Monitor shop and field jobs including closing all work orders in a timely manner.
    • Review and evaluate all work orders for accuracy.
    • The company goal is to close all work orders within seven (7) days from the last date of labor.
  • Review all timecards daily and approve bi-weekly payroll reports.
    • Approve all Service Department personnel's paid time off (PTO) requests and time away from work while maintaining an adequate workforce for customer support.
  • Provide quality customer service; build relationships, develop repeat business, and customer satisfaction.
    • Negotiate and settle customer disputes both internally and externally.
  • Promote a strong safety culture.
    • Hold monthly shop and quarterly safety committee meetings.
  • Maintain a safe working environment in compliance with Federal, State and Local regulations, including DOT, MSHA, and OSHA
    • Maintain environmental compliance with all City, State, and Federal agencies.
  • Interact with other Service Department employees and promote a team atmosphere with Sales, Parts, and corporate employees.
    • Maintain a positive workplace.
  • Handle all employee issues - hiring, discipline, terminations, and department meetings.
    • Always following company policies and procedures
  • Monitor and schedule for Technician's for training to maintain current with technology.
  • Meet with Branch Manager and Corporate Service Manager regularly to review the status of the Service Department
  • Other duties as assigned and directed by the Branch Manager and Corporate Service Manager
The responsibilities described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Responsibilities, duties, and activities may change at any time with or without notice.

Qualifications

Job Requirements/Experience:
  • 2 or 4-year technical degree or equivalent experience
  • Minimum of 5 to 10 years of previous heavy equipment maintenance and/or management experience
  • Strong customer focus and commitment to customer satisfaction.
  • Ability to use sound judgment to make decisions.
  • Must have excellent verbal and written communication skills.
  • Personal accountability and self-management to prioritize and complete all tasks required of the position.
  • Teamwork: cooperate and support others within Modern Machinery and within a customer's organization
  • Strong computer skills including but not limited to Microsoft Office, Excel, Word, and PowerPoint
  • Experience Oracle Enterprise One software preferred.

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