Customer Service Representative

3 weeks ago

Macon, United States SageSure Full time

Overview: If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Customer Service Representative. This is an opportunity to begin a career with a young, growing insurance and technology company. While working with a friendly and supportive team, you will learn the foundation of our business in a role that will take you wherever you want to grow with us. As a Customer Service Representative, you will provide high-quality support to policyholders and producers by answering policy questions and performing policy changes related to billing, underwriting, and general policy information. The ability to handle inquiries in a positive and professional manner and knowledge of insurance industry terminology, policy, and procedures are required for this role. If you are genuinely excited to help customers, are patient, empathetic, and passionately communicative, you love to talk, and problem-solving comes naturally to you, then you may have just what it takes to begin this journey with us. What you’d be doing: Manage incoming calls, chats and emails from policyholders, agents, and producers Identify and assess customers’ needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Meet personal/team customer service targets and performance measures Answer questions about underwriting concerns related to home inspections and select property and liability hazards Handle product eligibility and underwriting inquiries from producers Process policy changes, including endorsements, cancellations, customer name changes and mailing address changes Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions and file documents Follow communication procedures, guidelines and policies We’re looking for someone who has: High work ethic, is punctual and dependable, and has a history of good attendance Proven successful customer support experience Track record of achieving targets and goals Excellent verbal and written communication skills Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task (specifically while talking with customers and resolving their inquiries) Proficient in navigating Windows based computers and using multiple software applications across two monitors High school diploma or equivalent Flexibility to work varying hours between the hours of 8 AM to 9 PM EDT Mon-Fri, and occasional overtime on Saturdays from 10 AM to 3 PM Highly preferred candidates also have: Associates Degree Experience working in Homeowners Insurance Property & Casualty Insurance License is a plus but is not required Spanish speaking About the Policy Services Team at SageSure: Helping customers and maintaining a service mindset are at the core of SageSure's Policy Services team approach. Policy Services roles bear direct responsibility for building the brand, and we take that commitment seriously at SageSure. Our Policy Services team serves as the voice of SageSure and maintains frequent connections with our customers. Serving the customer is not only fulfilling but also an excellent opportunity to gain insights into the insurance industry. Policy Services roles come with built-in career progression paths, and with the industry knowledge you acquire, you will be well-positioned for advancement within the department or across the company. The nature of the work necessitates constant interaction with other teams, including underwriting, sales, and marketing. As a member of this expanding team, you will experience a fast-paced environment that demands active involvement and offers accelerated learning opportunities. About SageSure: As a Best Places to Work in Insurance Recipient for four years in a row (2020-2023), SageSure, one of the largest residential property insurance managing general underwriter (MGU) in the United States, is pioneering ways people protect their American Dream. A leader in catastrophe-exposed property insurance, SageSure was founded in 2009 to deliver reliable products, exceptional customer experiences, and strong underwriting results in challenging insurance markets. SageSure currently operates in 14 states and provides home, flood, and commercial coverage on behalf of its highly rated carrier partners. We have more than 600 employees working remotely or hybrid in one of our eight offices—Jersey City, NJ; Mountain View, CA; Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT—who are tackling the industry’s toughest challenges. We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more. SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work. Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team Visit sagesure.com/careers to find a position for you. #J-18808-Ljbffr

  • Customer Service Representative

    3 weeks ago

    Macon, United States Arrow Exterminators Full time

    Customer Service Representative Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience. Our administrative representatives enjoy benefits including: generous...

  • customer service representative

    1 month ago

    Macon, Georgia, United States Spherion Full time

    We are looking for a customer service representative for a leading specialty chemical distributor of resins, monomers, additives, pigments and performance minerals. As a Customer Service Representative (CSR), you will be a crucial member of our customer support team, ensuring that our clients receive unparalleled service and support throughout their...

  • Customer Service Representative

    3 months ago

    Macon, United States GEICO Full time

    Customer Service Representative – Macon, GA Salary: $17.50 per hour / $35,262.50 annually When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Macon, GA office....

  • Customer Service Representative

    1 day ago

    Macon, United States Government Employees Insurance Company Full time

    Customer Service Representative – Macon, GASalary: $17.50 per hour / $35,262.50 annuallyWhen you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Macon, GA office. This...

  • Customer Service Representative

    2 months ago

    Macon, United States GEICO Full time

    Customer Service Representative - Macon, GA Salary: $17.50 per hour / $35,262.50 annually When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Macon, GA office. This role is...

  • Customer Service Representative

    3 weeks ago

    Macon, United States GEICO Full time

    Customer Service Representative – Macon, GA Salary: $17.50 per hour / $35,262.50 annually When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Macon, GA office. This...

  • Customer Service Representative

    3 days ago

    Macon, Georgia, United States Five Star Hyundai Macon Full time

    **About Five Star Hyundai Macon**We are a family-owned and operated business dedicated to providing exceptional customer service and sales experience. Our team is passionate about helping our customers find the perfect vehicle and ensuring they have a positive ownership experience.**Job Summary**We are seeking a highly motivated and customer-focused...

  • Customer Service Representative

    4 days ago

    Macon, Georgia, United States Tacala Companies Full time

    About Tacala CompaniesTacala Companies is a dynamic and fast-paced organization that values its customers and employees. As a franchisee of Taco Bell, we are committed to providing excellent service and quality food to our customers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service...

  • Customer Service Representative

    3 days ago

    Macon, Missouri, United States Prenger Foods Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Prenger Foods. As a key member of our front-line team, you will be responsible for providing exceptional customer service, operating a point of sales register, and assisting with various store operations.Key...

  • Customer Service Representative

    3 months ago

    Macon, United States David's Bridal Full time

    NOW HIRING Location GA - Macon Area Store Hourly Careers Category Retail - Customer Service Share this role: BEST. JOB. EVER! Here are some of the perks: $500 sign on bonus* 25% store discount $400 referral bonus for every friend hired with no limit* Competitive pay rates *Additional terms and conditions apply. Be part of the magicapply today! The...

  • Insurance Customer Service Representative

    3 days ago

    Macon, Georgia, United States Ben Granitz - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer experiences and promoting State Farm's premier insurance and financial service products.Key ResponsibilitiesForge enduring...

  • Bilingual Customer Service Representative

    3 days ago

    Macon, Georgia, United States Corinth Consulting Group Full time

    Job SummaryWe are seeking a highly skilled and bilingual customer service representative to join our team at Corinth Consulting Group. As a key member of our organization, you will provide exceptional customer relations management services, troubleshoot and deliver technical support, and follow all policies and procedures.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 weeks ago

    Macon, Missouri, United States Prenger Foods Full time

    Position OverviewA Customer Service Booth Representative plays a crucial role in assisting patrons and managing the front desk operations. Responsibilities may encompass operating a cash register, packaging items, handling inquiries, selling financial instruments, processing returns, reconciling cash drawers, and, above all, delivering outstanding customer...

  • Customer Service Representative Fueler/Washer

    3 weeks ago

    Macon, United States Penske Full time

    Work location: 4319 Pio Nono Ave Macon GA 31206 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean, and safe before they hit the road again. You will be the face of Penske—the person...

  • Customer Service Representative

    4 weeks ago

    Macon, United States Corinth Consulting Group Full time

    Summary/Objective As a key member of our organization, you support our customer, the Department of Housing and Urban Development (HUD) by providing call center operational support Multifamily End Users Support Services (MFEUSS) in Macon, Georgia. In this role, you'll assist Multifamily End Users Support Services (MFEUSS), the Office of Program Systems...

  • Customer Service Representative

    2 days ago

    Macon, Georgia, United States Chicken Salad Chick Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our team as a Cashier at Chicken Salad Chick. As a Cashier, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized workspace.Key ResponsibilitiesCustomer Service: Greet customers in a friendly and...

  • Customer Service Representative

    1 day ago

    Macon, Georgia, United States Zaxby's Full time

    Job Summary:Zaxby's is a fast-casual restaurant chain that prides itself on providing a fun and welcoming atmosphere for its guests. As a Cashier, you will be the first point of contact for our customers and will play a crucial role in delivering an exceptional dining experience.Key Responsibilities:Take and enter orders accurately and efficientlyHandle...

  • Customer Service Representative

    3 months ago

    Macon, United States Work For Warriors Georgia Full time

    Job Description About the role Employee will exercise professionalism in answering phones, responding to customer requests, servicing customers at the sales counter, and assisting account managers in satisfying customer need. This position reports to the Customer Service Manager. Fulltime, Hours typically 8-5 or 7:30 to 4:30 Overtime can be required...

  • Billing Customer Support Representative

    1 day ago

    Macon, United States Geico - Government Employees Insurance Company Full time

    Billing Customer Support Representative - Macon, GA - We're looking for highly motivated and enthusiastic individuals in our Macon, GA office to join our Auto Service team! As a Billing Customer Support Representative, you will receive telephone call Billing, Support, Representative, Customer, Retail, Insurance

  • Customer Engagement Representative

    1 week ago

    Macon, Georgia, United States Georgia Auto Pawn Full time

    Customer Engagement Representativeat Georgia Auto Pawn, IncPosition Overview:The Customer Engagement Representative serves as the initial point of interaction for our clientele. This role involves acquiring comprehensive knowledge of our operations and corporate ethos to effectively assist customers in selecting the most suitable products and services...