Current jobs related to Customer Service Representative - Santa Cruz - Pacificsantacruzvet
-
Customer Service Representative
3 days ago
Santa Cruz, California, United States Domino's Pizza LLC Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service to our guests, taking orders, and completing transactions at the register.Key Responsibilities:Take in-person and...
-
Customer Service Representative
1 month ago
Santa Cruz, California, United States Bellows Plumbing, Heating, Cooling & Electrical Full timeCustomer Service RepresentativeBellows Plumbing, Heating, Cooling & Electrical is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and...
-
Customer Service Representative
2 days ago
Santa Cruz, California, United States Domino's Pizza LLC Full timeDomino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for:Greeting customers and providing them with a positive and engaging experienceTaking customer orders using our technology and Point of Sales SystemCleaning, preparing, and maintaining the front of...
-
Customer Service Representative
3 months ago
Santa Cruz, United States Bellowsservice Full time**Customer Service Representative** * Santa Cruz, CA * Full-Time * Administration * Customer Service Representative Bellows Plumbing, Heating, & Air is looking for a highly motivated, enthusiastic Customer Service Representative (CSR). Primary responsibilities include answering the phone, booking service calls, and making follow up calls to customers....
-
Customer Service Representative
2 weeks ago
Santa Cruz, California, United States Domino's Pizza LLC Full timeDomino's Pizza LLC: A Customer-Centric Team MemberWe're seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer experiences, ensuring orders are accurate and organized, and maintaining a clean and welcoming store...
-
Customer Service Representative
3 weeks ago
Santa Cruz, California, United States Domino's Pizza LLC Full timeJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our pizza team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Take in-person and phone orders in a timely and...
-
Customer Service Representative
2 months ago
Santa Cruz, United States Bellows Plumbing, Heating, Cooling & Electrical Full timeBellows Plumbing, Heating, Cooling & Electrical is looking for a highly motivated, enthusiastic Customer Service Representative (CSR) . The ideal candidate will possess excellent communication skills and provide outstanding service to our customers. Work shift: 5 days a week Mon - Fri Duties: - Respond to customer inquiries via phone and email - Provide...
-
Customer Service Representative
3 months ago
Santa Cruz, United States Bellowsservice Full timeBellows Plumbing, Heating, Cooling & Electrical is looking for a highly motivated, enthusiastic Customer Service Representative (CSR) Primary responsibilities include responding to customer inquires to determine their needed services and resolve their problems. Work shift: 5 days a week/40 hours Qualifications : Must be able to work with very minimal...
-
Customer Service Representative
5 months ago
Santa Cruz, United States Bellows Plumbing, Heating, Cooling & Electrical Full timeBellows Plumbing, Heating, Cooling & Electrical is looking for a highly motivated, enthusiastic Customer Service Representative (CSR) Primary responsibilities include responding to customer inquires to determine their needed services and resolve their problems. Work shift: 5 days a week/40 hours Qualifications: Must be able to work with very minimal...
-
Customer Service Representative
1 day ago
Santa Cruz, California, United States Bellows Plumbing, Heating, Cooling & Electrical Full timeCustomer Service Representative Job DescriptionBellows Plumbing, Heating, Cooling & Electrical is seeking a highly motivated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and provide outstanding service to our customers.Key Responsibilities:Respond to customer inquiries via...
-
After Hours Customer Service Representative
1 month ago
Santa Cruz, California, United States Bellowsservice Full timeCustomer Service Representative OpportunityBellows Plumbing, Heating, & Air is seeking a highly motivated and enthusiastic Customer Service Representative to manage our call center after hours. The ideal candidate will be responsible for answering phone calls, helping with emergency bookings, and resolving customer issues.Key Responsibilities:Answer phone...
-
After Hours Customer Service Representative
5 months ago
Santa Cruz, United States Bellowsservice Full time**After Hours Customer Service Representative** * Santa Cruz, CA * Full-Time * Administration * After Hours Customer Service Representative Bellows Plumbing, Heating, & Air is looking for a highly motivated, enthusiastic Customer Service Representative (CSR) to manage our call center after hours. Primary responsibilities include answering the phone after...
-
Customer Service Representative
6 days ago
Santa Cruz, California, United States MMC Group Full timeMMC Group, a trusted name in workforce management services, delivers strategic solutions to businesses in various industries.Our recruiting professionals have extensive experience matching the right candidate with the right client for the right position.We are committed to ensuring all job postings accurately reflect the position, rate of pay, and medical...
-
Customer Service Representative
2 weeks ago
Santa Cruz, California, United States Domino's Pizza LLC Full timeDomino's Pizza LLC - Customer Service RepAs a Customer Service Rep at Domino's Pizza LLC, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a warm and welcoming experience.Take customer orders using our Point of Sales...
-
Customer Service Representative
2 weeks ago
Santa Cruz, California, United States Walgreens Full timeCustomer Service Associate at WalgreensAs a valued member of our team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers.Key Responsibilities:Model and deliver a distinctive and delightful customer experienceRegister sales on assigned cash register and provide customers with...
-
Customer Service Representative
3 weeks ago
Santa Cruz, California, United States Wingstop Restaurants Full timeJob SummaryWe are seeking a highly motivated and customer-focused Guest Service Team Member to join our team at Wingstop Restaurants. As a key member of our restaurant staff, you will be responsible for delivering exceptional service to our guests, ensuring a positive and memorable dining experience.Key Responsibilities:Provide World-Class Service: Act as...
-
Customer Service Representative
1 month ago
Santa Cruz, California, United States JumpstartMD Full timeJob Title: Member Care CoordinatorJoin JumpstartMD, a leading medical practice dedicated to improving health and well-being through lifestyle changes, as a Member Care Coordinator. In this role, you will provide exceptional customer service as the host and first point of contact for all visitors entering and exiting the clinic.Key Responsibilities:Manage...
-
Customer Service Representative
3 days ago
Santa Cruz, California, United States Wingstop Restaurants Full timeKey Responsibilities:Act as the face and voice of Wingstop to all guests who walk into the restaurant.Provide guests with authentic, positive, and genuine experiences.Interact with guests by greeting them, answering the phone, taking and delivering orders.What You'll Get:A fast-paced and dynamic work environment.The opportunity to work with a team that...
-
Customer Service Representative
1 week ago
Santa Cruz, California, United States Bellows Plumbing, Heating, Cooling & Electrical Full timeBellows Plumbing, Heating, Cooling & Electrical is seeking a highly motivated Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and provide outstanding service to our customers.Key Responsibilities:Respond to customer inquiries via phone and emailProvide information about products and...
-
Financial Services Representative
2 months ago
Santa Cruz, California, United States Your SmartSource Full timeJob SummaryWe are seeking a highly skilled and experienced Financial Services Representative to join our team at Your SmartSource. As a Financial Services Representative, you will be responsible for providing exceptional customer service to our members, assisting with financial transactions, loan application processing, and resolving problems in a timely and...
Customer Service Representative
4 months ago
Client Service Representative Job Description
INTRODUCTION
The purpose of this position is to serve as receptionist at Pacific and Santa Cruz Veterinary Specialists, to perform record keeping duties, to perform clerical duties related to animal patient care and treatment, and to provide miscellaneous support to the veterinary practice manager and staff.
This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data entry, word processing, mail service, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital.
Primary Job Responsibilities
•
Open the practice and set up for the morning as directed.
•
Close the practice for the evening as directed.
•
Clean and straighten the public areas of the practice including the front desk, reception area, waiting area, office, public bathroom and exam rooms.
•
Welcome clients and patients to the practice and provide for their comfort while they are in the practice. This includes greeting clients, offering coffee, showing them to waiting area, etc.
•
Answer incoming telephone calls utilizing proper telephone etiquette. Screen those calls that are handled by other staff members and take care of routine calls. Routine calls include those seeking information about veterinary services. Provide knowledgeable sub-professional advice concerning the care and treatment of animals including questions regarding hospital services, fees, animal care and treatment in accordance with hospital policies. Appropriately direct other questions and communication to a veterinarian, practice manager, or other staff members. Access company email throughout the day and correspond as needed.
•
Prepare to receive appointments by reviewing client and patient records and preparing needed forms in advance of clients’ arrival. Complete required forms such as new client form, trial pet insurance, pre exam checklist, tracking sheets, consent forms, payment agreements, etc. and obtain all necessary information. Scanning and attaching medical documents into the electronic medical record.
•
Handle emergency situations by following established clinic policies and procedures in referring clients for immediate treatment of their animals when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners.
•
Follow hospital policies regarding patient admittance. Determine whether immunizations/tests are current. Recommend update of necessary immunizations/tests to clients.
•
Notify doctors and technicians of patient arrival.
•
Ensure patient’s discharge instructions are electronically signed. Ensure that future reminders are set up in the computer system for the patient.
•
Present clients with medications, instructions, new client kits and any other items to take home.
•
Review the services that were rendered to the pet (verbally itemize the client receipt) and inform client of the total amount due. Assure that owners meet all financial obligations or that acceptable arrangements have been made.
•
Accept payments from the client. Accurately process cash, checks, charge card payments and Care Credit and Scratch pay account payments.
•
Schedule appointments for the clinic after obtaining all necessary data concerning the animal and owner. Prepare all required forms such as animal clinical records, health certificates, immunization certificates, lab reports and euthanasia certificates in advance, if possible.
•
Perform over the counter selling of pet foods and supplies. Exercise a technical knowledge of products sold. Must be able to lift up to 28 lbs.
•
Enter data into the computer system as required.
Retrieve and modify stored records. Assist in the updating of client/patient files as needed including name, address, telephone numbers, email addresses and vaccination and heartworm history.
•
Retrieve and scan medical records accurately and promptly.
•
Perform an end of day procedure each evening. This would include reconciling invoices and balancing the cash drawer, running end-of day computer reports, preparing the bank deposit and presenting the reports and deposit information to the practice manger or owner.
•
Performs other duties as assigned.
CONTROLS OVER WORK
The Client Services Representative works under the direct supervision of the Client Services Supervisor who will indicate general assignments, limitations and priorities. Recurring assignments are performed independently. Completed work is reviewed for technical accuracy and compliance with established procedures.
OTHER SIGNIFICANT FACTS
Skills and Knowledge:
Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patient’s condition, and compiling and submitting data on patients treated.
Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests.
Knowledge of scanning , faxing, emailing and importing data into practice management system.
Personal contacts are with animal owners affected by a variety of problems, visitors and other staff members. Considerable tact and diplomacy is required. Must accurately relay owner’s account on the medical complaint(s) of the animal(s) involved to the staff members who will be involved in treating the patient(s).
Pay Range
$18
—
$21 USD
PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our
privacy notice
for additional information about our data practices.
#J-18808-Ljbffr
