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Premium Suites Runner
2 months ago
About Oak View Group
Oak View Group is a leading global company in venue development, management, and premium hospitality services for the live event industry. Our company offers a comprehensive solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Job Summary
We are seeking a highly motivated and detail-oriented Premium Suites Runner to join our team at CFG Bank Arena. As a Premium Suites Runner, you will be responsible for ensuring the accurate and timely delivery of all orders and providing support to both the catering and suites team of frontline service associates.
Responsibilities
- Work collaboratively with the suites supervisors and managers to ensure the overall successful operation of the department.
- Take direction from the managers or supervisors for prep-day and event day responsibilities.
- Participate in pre-shift huddles to ensure a smooth and efficient operation.
- Support a hospitable environment by greeting guests throughout the arena.
- Verify and transport hot boxes, speed racks, and carts from/to the kitchen and pantry.
- Distribute food, beverage, and other service products from the pantry or kitchen to correct locations.
- Provide quick and attentive follow-up for any delivery issues.
- Assist with keeping the pantry inventory in order and keeping the pantry clean throughout the day.
- Retrieve service ware to and from catering, club, and suites locations to the kitchen as directed.
- Complete opening and closing side work as assigned.
- Assist with the breakdown of assigned locations at the end of the event.
- Thoroughly clean and assist with the breakdown of the pantries and storage spaces at the end of the day.
- Check out with the pantry supervisor and/or lead runner at the end of the day and perform other duties as assigned.
Requirements
- Prior job experience is preferred, but not required.
- Prior food and beverage experience is preferred, but not required.
- Ability to work as part of a team with all associates, management, and stadium departments.
- Excellent guest service skills, ability to adhere to Service Standards.
- Ability to complete all required training sessions.
- Ability to work accurately, courteously, and with a sense of urgency in a high-pressure environment.
- Ability to follow job procedures and supervisor instructions.
Physical Requirements
- Ability to lift and carry up to 35 pounds; ability to pull/push up to 100 pounds.
- Ability to frequently walk long distances while pulling/pushing a cart, hot box, or speed rack.
Environmental Working Conditions
- May be exposed to variable temperatures, including extreme hot and cold depending on the season.
- May be exposed to large crowds and confined areas.
- Frequently working in a window-less environment.
