Guest Services Coach

3 weeks ago

Royal Oak, United States Douglas J Companies Full time
Company Description

About Our Company:

Douglas and Sharon Weaver started the Douglas J family of companies in 1967 with five employees and a passion for the Salon/Spa industry. They wanted to build a location that could pride itself on exceeding the guests' expectations with every Douglas J experience. Since the initial opening, Douglas J has gone through 50 years of growth, expansion and evolution. We now have 9 locations including Aveda Institutes, Aveda Concept Salons and our Aveda Salon & Spa. We offer a complete menu of services in hair design and color, skin care, nail therapy, and massage therapy. Our foundation and values remain the same; we consistently focus on delivering our guests the high-end experience they deserve.

We are proud to maintain a culture where our employees enjoy coming to work. We consistently promote and support a strong sense of unity, respect and passion. There are many opportunities at Douglas J for staff to participate in continuing education classes in order to continually grow their skills. We provide our employees opportunities to volunteer within their communities and give back. A comprehensive benefits package is offered to our employees to help maintain a healthy lifestyle. We strive to stay progressive in our industry by offering our employees a professional workplace where they feel supported and successful.

Job Description

The Guest Services Coach is the dynamic leader responsible for overseeing, coaching, and motivating our Front Desk team to not only deliver a great guest experience, but to make it fun and engaging. We have the opportunity to be a part of our student's journey towards a career in cosmetology and esthetics, and we think that should be a pretty fun path to be a part of.

As the Guest Services Coach, you'll spend your time split between hands-on front desk duties, about 80% of your time, and then 20% of your time in administrative or leadership duties. Reporting directly to our Institute Director, the Guest Services Coach collaborates closely with Educators, the Admissions & Financial Aid Team, and our student body to ensure smooth operations and a positive guest experience.

Key Responsibilities
  • Lead and motivate the guest services team to meet performance goals and ensure exceptional guest interactions.
  • Oversee the front desk operations, ensuring a seamless check-in and check-out process for guests.
  • Recruit, train, and schedule guest services staff, always ensuring adequate coverage.
  • Provide regular feedback and coaching, conduct performance reviews, and foster a culture of positivity and growth.
  • Maintain inventory and place orders to ensure the retail areas are well-stocked; collaborate with Education department.
  • Collaborate with the Institute Director to set and achieve benchmarks for appointment pre-booking and walk-in retail sales.
  • Manage day-to-day Guest Service/Front Desk duties
Qualifications

Qualifications
  • High school diploma or equivalent required; post-secondary education is a plus.
  • At least one year of leadership experience required; a focus on motivating and teambuilding is essential to success
  • At least one year of customer service experience required; retail experience preferred.
  • Must be self-motivated, detail-oriented, and have an outgoing, charismatic personality.
  • Polished, professional image
  • Flexible schedule: 40+ hours per week, including days, evenings, and weekends.
Additional Information

Why Join Us?
  • Impact: Play a pivotal role in leading the Guest Service team to deliver exception guest experience.
  • Growth: Opportunities for professional development and career advancement.
  • Community: Be part of a supportive and collaborative environment.
  • Perks: Enjoy competitive salary and benefits, including parking stipend, and discounts on products & services.

All your information will be kept confidential according to EEO guidelines.

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