Guest Services Agent

4 weeks ago

Front Royal, United States Blue Sky Hospitality Solutions Full time
About the Guest Services Position

DoubleTree by Hilton Front Royal -- We're looking for a friendly, team-oriented Front Desk Representative to be the first point of contact for all of our on-site visitors. You'll be maintaining and executing on all receptionist and clerical duties at the desk of our main entrance.

The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information. A customer-oriented approach is essential.

We want you to make our guests and visitors feel appreciated and valued while on our premises.


Guest Services Responsibilities
  • Greet and welcome guests upon arrival.
  • Register guests into the computer, verifying reservation, address, and credit information.
  • Promote the Guest Loyalty Program and provide recognition and benefits to all present members.
  • Accept payment for guests' accounts both at the time of registration and at checkout.
  • Maintain a house bank and make a deposit and accurate report of receipts daily.
  • Cash checks and exchange currency for guests.
  • Answer phone in a timely manner.
  • Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, and extension of stay.
  • Keep activity log updated to allow for proper follow-up.
  • Ensure guest satisfaction
  • Issue key to and control entrance of safety deposit boxes.
  • Post miscellaneous charges as requested.
  • Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
  • Book reservations for those guests who approach the Front Desk.

Guest Services Requirements

  • Familiarity with office machines (e.g. fax, printer etc.)

  • Knowledge of office management and basic bookkeeping

  • Proficient in English (oral and written)

  • Excellent knowledge of MS Office (especially Excel and Word)

  • Strong communication and people skills

  • Good organizational and multi-tasking abilities

  • Problem-solving skills

  • Customer service orientation

  • High School diploma; additional qualifications will be a plus

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