Customer Service Specialist

1 week ago


Westfield, New York, United States Tops Friendly Markets Full time

About This Role

At Tops Friendly Markets, we're seeking a skilled Customer Service Specialist to join our bakery team. As a key member of our team, you'll be responsible for delivering exceptional customer experiences and ensuring the highest quality products are available to our customers.

Main Responsibilities:

  • Provide friendly and attentive customer service, addressing any questions or concerns our customers may have in a professional and courteous manner.
  • Slice, price, and package product in a timely and accurate manner, maintaining a clean and organized workspace throughout the process.
  • Maintain proper shelf/display conditions through regular cleaning, straightening, and rotating products to ensure a visually appealing store environment.
  • Take customer orders accurately for cakes or other specialty items as needed, providing detailed information on product options and features.
  • Ensure proper handling and storing of product to prevent damage and ensure freshness, adhering to all safety and sanitation guidelines.

Requirements:

  • A high school diploma or equivalent is required; prior experience in a bakery or retail environment is preferred.

Compensation and Benefits:

We offer a competitive hourly rate of $12.50 per hour, commensurate with experience, along with opportunities for career growth and advancement within our organization.



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