Customer Service Representative
3 days ago
Overview
Berkshire Bank seeks a highly skilled Customer Service Representative to join our team. This role is responsible for cultivating relationships with customers, promoting bank products and services, and providing excellent customer service.
Salary
The estimated salary range for this position is $17.00 - $26.55 per hour, commensurate with experience.
Job Description
This Customer Service Representative will be responsible for:
- Providing exceptional customer service through face-to-face communication and telephone etiquette
- Explaining bank policies and procedures to customers
- Assisting clients with digital engagement and satisfaction
- Cross-selling and referring non-traditional bank products
- Participating in outbound calling campaigns
Required Skills and Qualifications
To be successful in this role, you will need:
- High school diploma or equivalent
- Prior transaction or teller experience preferred
- Prior customer service experience preferred
- Cash handling experience
Benefits
We offer a competitive benefits package, including health insurance, 401(k) matching, and paid time off.
Others
This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment. If you are a motivated and customer-focused individual who is looking for a challenging opportunity, please apply today.
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