Hospitality Coordinator

4 weeks ago

Cumberland Furnace, United States Onsite Partners, Inc Full time

Job Type

Full-time

Description

The Hospitality Coordinator is responsible for training new team members in all functions of the job to the standards set by the hospitality supervisor or manager. The coordinator will lead the team by delegating tasks to be completed in line with the campus schedule. The Hospitality Coordinator is responsible for maintaining company safety, hygiene, sanitation and quality standards to ensure complete client satisfaction through healing hospitality. This individual will report to the Hospitality Supervisor.

ESSENTIAL RESPONSIBILITIES: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

•Act as the Ambassador to all new employees

•Promotes a positive work environment in line with OneSite's Anchor values with all team members to foster an environment based on the company ANCHOR Values: Authenticity, Nurturing, Courageous, Humble, Open, and Resilient; become a "culture keeper" for the organization; prioritize upholding and protecting a healthy and accepting environment

•Responsible for being a conduit of information between the hospitality team and management team

•Reports employee performance issues or challenges to the management team

•Communicates inventory and supply needs to the supervisor

•Wash, dry, and fold laundry; bundle and deliver laundry to rooms; maintain and store excess inventory as needed; maintain a clean and healthy laundry and inventory storage facility

•Provide toilet and facial tissue, soap and plastic cups to guest rooms; maintain and order inventory of these items as needed

•Dust furnishings and fixtures, including windowsills, baseboards, cabinets, etc. as required for cleanliness of guest cabins and the mansion; polish furniture, banisters, woodwork, and other items on a regular and scheduled basis

•Clean and sanitize toilets, sinks, tubs, and showers; report any and all drainage or leaking issues immediately

•Mop or vacuum floors, rugs, and carpets

•Empty trash

•Report maintenance issues, client contraband, lost/found items, etc. to Hospitality Supervisor as needed

•Partner with all team members to foster an environment based on the company ANCHOR Values: Authenticity, Nurturing, Courageous, Humble, Open, and Resilient; become a "culture keeper" for the organization; prioritize upholding and protecting a healthy and accepting environment

•Actively provide the highest level of customer service to our clients; continuously strive to improve upon our service, and commitment to a superior customer service experience as a whole

•Actively participate in the execution of Onsite's Strategic Plan as requested

•Adhere to all policies and procedures requested and required relating to the maintenance of Onsite's Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation

•Exhibit an understanding of healthcare regulatory and compliance policy (e.g., HIPAA, CARF, etc.); knowledge of and adherence to Company policies and procedures, as well as applicable federal / state / local laws and regulations; maintain complete confidentiality in all client/program matters, in accordance with Onsite policy

•Regular and reliable attendance

•Perform other duties as assigned

Salary Description

$15.00

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