Surgery Scheduler, Gi Physicians' Office

4 weeks ago

Cumberland, United States UPMC Full time

**UPMC Western Maryland is seeking a Full-time Surgery Scheduler to support our GI Physicians' Practice**

This will be a Monday - Friday dayshift position.

As the Surgery Scheduler you will coordinate and schedule patients for in-patient and outpatient surgical procedures and assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.

**Responsibilities**:

- Work directly with department to troubleshoot procedural and operations issues.
- Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
- Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
- Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
- Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
- Ensure that informed consents are signed.
- Provide patients with pre and postoperative instruction according to service specific guidelines.
- Coordinate patient education seminars and schedules physicians accordingly.
- Collect data for research study.
- Schedule pre-screening exams, diagnostic testing, post-operative appointments, and surgical cases for all patients.
- Ensure all billing and insurance information is current and accurate.
- Complete special projects as assigned.
- Act as liaison between patient and referring physicians.
- Obtain pre-certification and/or referral prior to the date of the procedure.
- Coordinate and track internal and external marketing efforts.
- Attend and schedule department meetings.
- Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.
- High school diploma or equivalent required.
- Completion of a medical assisting program or 2-4 years experience in a medical field.
- Proficiency in medical terminology preferred.
- General knowledge of computer software and practice management databases is essential.
- Knowledge of the Epic practice management programs preferred.
- Strong organization, time management, and interpersonal skills.
- Tact and diplomacy are necessary for dealing with physicians, patients and their families, and other employees.
- Ability to deal compassionately and professionally with patients is essential.
- Work independently and possess sound decision-making skills.
- Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans, and workers' compensation carriers regarding scheduling and approval of surgical procedures.
- Ability to prioritize work demands.
- Ability to consistently maintain confidentiality with regard to all job assignments and related information.
- Access to medications is limited to the distribution of the medication to the nurse.

**Licensure, Certifications, and Clearances**:
**UPMC is an Equal Opportunity Employer/Disability/Veteran

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