Salesforce Technical Support
4 weeks ago
Job Description
Job Description
Job Title:
Salesforce Technical Support / Release Manager
Location:
MONTPELIER, City in Vermont , East Coast, USA
(with travel to customer locations as needed
Job Type
: Fulltime
Acceptable VISA: USC, GC, H4EAD, L2s, TN . Only (no F1,H1B)
Key Responsibilities
Troubleshooting & Support:
Leverage Salesforce expertise to troubleshoot issues, perform root cause analysis, and address bug fixes/user stories in collaboration with our offshore team. Manage integration failures.
Release Management:
Oversee Salesforce release processes, strategically employing Copado while adhering to strict codescan rules. Manage back-deployments to developer sandboxes.
Documentation:
Create and maintain release documentation (config workbooks, data dictionaries, user/admin guides).
Stakeholder Management:
Build strong relationships with stakeholders across multiple state agencies. Provide clear project status updates, manage expectations, and escalate issues as needed.
Job Requirements
Salesforce Expertise:
7+ years of hands-on experience with Salesforce (Service Cloud focus), including LWC, Apex, and configuration. Relevant Salesforce certifications are highly valued.
Technical Skills:
Understanding of integrations, troubleshooting proficiency, and familiarity with Public Sector Foundation Solutions (PSF) are desirable.
Project Management:
Proven ability to manage release plans and execution effectively.
Communication & Collaboration:
Excellent verbal and written communication; ability to work with offshore development team and across time zones.
Support Mindset:
Knowledge of SLAs, priorities, and severities within application support. ITIL background is a plus.
Should have worked on Salesforce Support projects
(Post-production Support )
Should be able to resolve support tickets
Should be able to work on small enhancements
Should also have experience in an implementation project
Should be able to maintain a low backlog of tickets
Should be able to meet the SLA on all tickets based on the defined SLA
Should have experience in release management
Should be able to lead/manage the support team
Should be able to manage/handle the customer for maintenance & enhancement projects
Work Allocation
Copado Release Deployments: 40%
Documentation: 20%
Customer Communication & Reporting: 15%
Issue Troubleshooting, Bug Fixes, RCA, and User Story Development: 25%
#J-18808-Ljbffr
-
Salesforce Technical Support
4 weeks ago
Montpelier, United States PROCYON TECHNOSTRUCTURE Full timeJob DescriptionJob DescriptionJob Title: Salesforce Technical Support / Release ManagerLocation: MONTPELIER, City in Vermont, East Coast, USA (with travel to customer locations as neededJob Type: FulltimeAcceptable VISA: USC, GC, H4EAD, L2s, TN . Only (no F1,H1B)Key ResponsibilitiesTroubleshooting & Support: Leverage Salesforce expertise to troubleshoot...
-
Sr. Salesforce Developer
1 month ago
Montpelier, United States Sunrun Full timeEverything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. Overview Sunrun is on a mission to make solar energy affordable for more people. We help...
-
Sr. Salesforce Developer
3 weeks ago
Montpelier, United States Sunrun Full timeEverything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. Overview Sunrun is on a mission to make solar energy affordable for more people. We help...
-
IT User Support Specialist
4 weeks ago
Montpelier, United States SunCommon Full time** IT User Support Specialist** Job Title IT User Support Specialist Job ID 27491843 Location Rhinebeck, NY 12572 Other Location Description SunCommon is a market-leading, renewable energy company and Benefit Corporation that is fueled by the belief that everyone has the right to a healthy environment and brighter future. Energy from the sun can power our...
-
Senior Technical Account Manager
3 weeks ago
Montpelier, United States EDB Full timeEDB Senior Technical Account Manager Montpelier , Vermont Apply Now Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world’s fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the...
-
Technical Project Manager HRIS
2 months ago
Montpelier, United States Vermont State Colleges Full timeThe Technical Project Manager serves as a pivotal link between the Information Technology team and HR Council (the system-wide HR leadership team). They are responsible for spearheading projects aimed at optimizing Human Resources Information Systems (HRIS) and enhancing overall process efficiency. This role involves managing end-to-end HRIS initiatives,...
-
Desktop Support Technician
4 weeks ago
Montpelier, Vermont, United States Motion Recruitment Full timeOur client is looking for a Desktop Support Technician for a 3-month contract in Rutland, VT 05701.Applicants must be currently authorized to work in the US on a full-time basis now and in the future.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...
-
Business Support Analyst
3 weeks ago
Montpelier, United States State of Vermont Full timeOverview Are you interested in coordinating large IT projects with multiple stakeholders? Do you have a passion for improving the user experience of government services? We are seeking candidates with strong communication skills and a commitment to process improvement to join our team. If you want to support a team aimed at providing exceptional work, the...
-
Customer Support Tech
3 weeks ago
Montpelier, United States Union Mutual of Vermont Companies Full timeJob DescriptionJob DescriptionUnion Mutual Insurance Company is currently recruiting for the right candidate to join our Company as a Customer Support Technician. The Company will consider hybrid work arrangements after the first few months of employment.The Customer Support Technician is a great opportunity to begin your insurance career with one of the...
-
Customer Experience Ops Manager
3 weeks ago
Montpelier, United States Appriss Full time**Customer Experience Ops Manager** **We are inspired by solving big problems. We are all about progress; we set out to do something and we do it**. Rob Cohen President, Bamboo Health Bamboo Health is a leader in cloud-based care coordination software and analytics solutions focused on patients with complex needs, including those suffering from physical...
-
Vdol Program Support Specialist
2 weeks ago
Montpelier, United States State of Vermont Full time**Overview**: The Vermont Department of Labor exists to improve the lives of working Vermonters. The Department's Workforce Development Division administers Federal and State programs that help people experience meaningful employment by connecting them to Vermont businesses. Our programs are administered with equity, access and belonging as their driving...
-
Principal or Senior Financial Analyst
3 weeks ago
Montpelier, United States Nutanix Full timeNutanix Principal or Senior Financial Analyst Montpelier , Vermont Apply Now Principal or Senior Financial Analyst – GTM Finance Hungry, Humble, Honest, with Heart! About Nutanix Nutanix is disrupting the multi-billion-dollar enterprise data center market by pioneering an enterprise cloud platform that leverages web-scale engineering and consumer-grade...
-
Release Manager
1 week ago
Montpelier, United States HealthEdge Full timeOverview Position Overview: The Release Managerwill work withcross-functionalinternalteamstomanagechanges(softwarereleases/deployments)going into an environment,along with ensuring the stability of the environmentpost change.The ideal candidate willhave software implementation experience including configuringand managingenvironments for application...
-
Dir- Marketing
4 weeks ago
Montpelier, United States Marriott Full timeMarriott Dir- Marketing & Operations Montpelier , Vermont Apply Now Additional Information Director of Marketing and Operations, The Ritz-Carlton Leadership Center Job Number 24067431 Job Category Human Resources Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Ritz-Carlton Leadership Center is a for-profit,...
-
Dir- Marketing
1 week ago
Montpelier, United States Marriott Full timeMarriott Dir- Marketing & Operations Montpelier , Vermont Apply Now Additional Information Director of Marketing and Operations, The Ritz-Carlton Leadership Center Job Number 24067431 Job Category Human Resources Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Ritz-Carlton Leadership Center is a for-profit,...
-
Medical Coding Specialist
2 weeks ago
Montpelier, United States BlueCross BlueShield of Vermont Full timeJob DescriptionJob DescriptionBlue Cross and Blue Shield of Vermont is looking for a Medical Coding Specialist to join our Payment Integrity team. Our company culture is built on an unwavering focus on our members and giving them the best service possible. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive...
-
Payment Integrity Coding Specialist
3 weeks ago
Montpelier, United States BlueCross BlueShield of Vermont Full timeJob DescriptionJob DescriptionBlue Cross and Blue Shield of Vermont is looking for a Coding Specialist to join our Payment Integrity team. Our company culture is built on an unwavering focus on our members and giving them the best service possible. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and...
-
Payment Integrity Coding Specialist
4 weeks ago
Montpelier, United States BlueCross BlueShield of Vermont Full timeJob DescriptionJob DescriptionBlue Cross and Blue Shield of Vermont is looking for a Coding Specialist to join our Payment Integrity team. Our company culture is built on an unwavering focus on our members and giving them the best service possible. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and...
-
Medical Coding Specialist
2 weeks ago
Montpelier, United States BlueCross BlueShield of Vermont Full timeJob DescriptionJob DescriptionBlue Cross and Blue Shield of Vermont is looking for a Medical Coding Specialist to join our Payment Integrity team. Our company culture is built on an unwavering focus on our members and giving them the best service possible. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive...
-
Product Manager, Enterprise Solutions
3 weeks ago
Montpelier, United States SANS Institute Full timeSANS Institute Product Manager, Enterprise Solutions (Remote) Montpelier , Vermont Apply Now SANS Institute (SANS) was established in 1989 as a cooperative research and education organization. In the next 25 years it grew to become the most trusted and, by far, the largest source for information security training and security certification in the world...