Salesforce Technical Support
2 weeks ago
Job Title: Salesforce Technical Support / Release Manager
Location: MONTPELIER, City in Vermont, East Coast, USA (with travel to customer locations as needed
Job Type: Fulltime
Acceptable VISA: USC, GC, H4EAD, L2s, TN . Only (no F1,H1B)
Key Responsibilities
- Troubleshooting & Support: Leverage Salesforce expertise to troubleshoot issues, perform root cause analysis, and address bug fixes/user stories in collaboration with our offshore team. Manage integration failures.
- Release Management: Oversee Salesforce release processes, strategically employing Copado while adhering to strict codescan rules. Manage back-deployments to developer sandboxes.
- Documentation: Create and maintain release documentation (config workbooks, data dictionaries, user/admin guides).
- Stakeholder Management: Build strong relationships with stakeholders across multiple state agencies. Provide clear project status updates, manage expectations, and escalate issues as needed.
Job Requirements
- Salesforce Expertise: 7+ years of hands-on experience with Salesforce (Service Cloud focus), including LWC, Apex, and configuration. Relevant Salesforce certifications are highly valued.
- Technical Skills: Understanding of integrations, troubleshooting proficiency, and familiarity with Public Sector Foundation Solutions (PSF) are desirable.
- Project Management: Proven ability to manage release plans and execution effectively.
- Communication & Collaboration: Excellent verbal and written communication; ability to work with offshore development team and across time zones.
- Support Mindset: Knowledge of SLAs, priorities, and severities within application support. ITIL background is a plus.
- Should have worked on Salesforce Support projects (Post-production Support)
- Should be able to resolve support tickets
- Should be able to work on small enhancements
- Should also have experience in an implementation project
- Should be able to maintain a low backlog of tickets
- Should be able to meet the SLA on all tickets based on the defined SLA
- Should have experience in release management
- Should be able to lead/manage the support team
- Should be able to manage/handle the customer for maintenance & enhancement projects
Work Allocation
- Copado Release Deployments: 40%
- Documentation: 20%
- Customer Communication & Reporting: 15%
- Issue Troubleshooting, Bug Fixes, RCA, and User Story Development: 25%
-
Salesforce Technical Support
2 weeks ago
Montpelier, United States Procyon TS Full timeJob Description Job Description Job Title: Salesforce Technical Support / Release Manager Location: MONTPELIER, City in Vermont , East Coast, USA (with travel to customer locations as needed Job Type : Fulltime Acceptable VISA: USC, GC, H4EAD, L2s, TN . Only (no F1,H1B) Key Responsibilities Troubleshooting & Support: Leverage Salesforce expertise to...
-
Sr. Salesforce Developer
3 weeks ago
Montpelier, United States Sunrun Full timeEverything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. Overview Sunrun is on a mission to make solar energy affordable for more people. We help...
-
Sr. Salesforce Developer
5 days ago
Montpelier, United States Sunrun Full timeEverything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. Overview Sunrun is on a mission to make solar energy affordable for more people. We help...
-
IT User Support Specialist
2 weeks ago
Montpelier, United States SunCommon Full time** IT User Support Specialist** Job Title IT User Support Specialist Job ID 27491843 Location Rhinebeck, NY 12572 Other Location Description SunCommon is a market-leading, renewable energy company and Benefit Corporation that is fueled by the belief that everyone has the right to a healthy environment and brighter future. Energy from the sun can power our...
-
Senior Technical Account Manager
5 days ago
Montpelier, United States EDB Full timeEDB Senior Technical Account Manager Montpelier , Vermont Apply Now Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world’s fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the...
-
Technical Project Manager HRIS
4 weeks ago
Montpelier, United States Vermont State Colleges Full timeThe Technical Project Manager serves as a pivotal link between the Information Technology team and HR Council (the system-wide HR leadership team). They are responsible for spearheading projects aimed at optimizing Human Resources Information Systems (HRIS) and enhancing overall process efficiency. This role involves managing end-to-end HRIS initiatives,...
-
Desktop Support Technician
2 weeks ago
Montpelier, Vermont, United States Motion Recruitment Full timeOur client is looking for a Desktop Support Technician for a 3-month contract in Rutland, VT 05701.Applicants must be currently authorized to work in the US on a full-time basis now and in the future.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...
-
Business Support Analyst
5 days ago
Montpelier, United States State of Vermont Full timeOverview Are you interested in coordinating large IT projects with multiple stakeholders? Do you have a passion for improving the user experience of government services? We are seeking candidates with strong communication skills and a commitment to process improvement to join our team. If you want to support a team aimed at providing exceptional work, the...
-
Customer Support Tech
5 days ago
Montpelier, United States Union Mutual of Vermont Companies Full timeJob DescriptionJob DescriptionUnion Mutual Insurance Company is currently recruiting for the right candidate to join our Company as a Customer Support Technician. The Company will consider hybrid work arrangements after the first few months of employment.The Customer Support Technician is a great opportunity to begin your insurance career with one of the...
-
Customer Experience Ops Manager
5 days ago
Montpelier, United States Appriss Full time**Customer Experience Ops Manager** **We are inspired by solving big problems. We are all about progress; we set out to do something and we do it**. Rob Cohen President, Bamboo Health Bamboo Health is a leader in cloud-based care coordination software and analytics solutions focused on patients with complex needs, including those suffering from physical...
-
Principal or Senior Financial Analyst
5 days ago
Montpelier, United States Nutanix Full timeNutanix Principal or Senior Financial Analyst Montpelier , Vermont Apply Now Principal or Senior Financial Analyst – GTM Finance Hungry, Humble, Honest, with Heart! About Nutanix Nutanix is disrupting the multi-billion-dollar enterprise data center market by pioneering an enterprise cloud platform that leverages web-scale engineering and consumer-grade...
-
Dir- Marketing
2 weeks ago
Montpelier, United States Marriott Full timeMarriott Dir- Marketing & Operations Montpelier , Vermont Apply Now Additional Information Director of Marketing and Operations, The Ritz-Carlton Leadership Center Job Number 24067431 Job Category Human Resources Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Ritz-Carlton Leadership Center is a for-profit,...
-
Payment Integrity Coding Specialist
6 days ago
Montpelier, United States BlueCross BlueShield of Vermont Full timeJob DescriptionJob DescriptionBlue Cross and Blue Shield of Vermont is looking for a Coding Specialist to join our Payment Integrity team. Our company culture is built on an unwavering focus on our members and giving them the best service possible. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and...
-
Payment Integrity Coding Specialist
2 weeks ago
Montpelier, United States BlueCross BlueShield of Vermont Full timeJob DescriptionJob DescriptionBlue Cross and Blue Shield of Vermont is looking for a Coding Specialist to join our Payment Integrity team. Our company culture is built on an unwavering focus on our members and giving them the best service possible. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and...
-
Product Manager, Enterprise Solutions
5 days ago
Montpelier, United States SANS Institute Full timeSANS Institute Product Manager, Enterprise Solutions (Remote) Montpelier , Vermont Apply Now SANS Institute (SANS) was established in 1989 as a cooperative research and education organization. In the next 25 years it grew to become the most trusted and, by far, the largest source for information security training and security certification in the world...
-
Regional Sales Director
5 days ago
Montpelier, United States Trustmark Full timeLocation field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX ) Trustmark Regional Sales Director - North Texas in Montpelier , Vermont Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded...
-
Division Chief Engineer
5 days ago
Montpelier, United States Eaton Full timeEaton Aerospace Group Mission Systems Division (MSD) has an opening for a Divisional Chief Engineer located in Davenport, IA or Orchard Park, NY . The Divisional Chief Engineer position has direct reporting to the MSD Engineering Director. The primary function of this position is to provide strategic direction and technical subject matter expertise (SME) for...
-
AOT Technician II
1 month ago
Montpelier, United States John Turner Consulting Full timeJob DescriptionJob DescriptionJohn Turner Consulting, Inc. (JTC) is looking for AOT Technician II – Paving Inspector to join our team with opportunities across Vermont to support our newly acquired on-call contract with VTRANS, supporting the construction administration and inspection teams throughout the state.Duties involve:Technical activities such...
-
Senior Carbon Management Consultant
4 days ago
Montpelier, United States Jacobs Full timeJacobs Senior Carbon Management Consultant - REMOTE Montpelier , Vermont Apply Now Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities...
-
Software Engineer-Senior, Corporate System HR
2 weeks ago
Montpelier, United States Marriott Full timeMarriott Software Engineer-Senior, Corporate System HR & Payroll Applications Montpelier , Vermont Apply Now Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY Marriott has an exciting opportunity for a Senior Software Engineer – Corporate Systems. This role is part of the team focused on deploying new and emerging...