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Deskside Support Technician

2 months ago

Princeton, United States Diverse Lynx Full time

Position: Deskside Support TechnicianLocation: Princeton, IN (Onsite Work)Required Skills:•Must have strong troubleshooting skills across multiple technologies•Provide Level 2 technical assistance and support, and resolve HW/SW problems related to end user devices•Analyze, resolve, respond to, and document end user inquiries•Install desktop/Laptop software using approved tools•Troubleshoot operating system•Troubleshoot connection issues with LAN/WAN•Update tickets with accurate and timely records of work performed, and resolution detail•Maintain and contribute to a knowledge base•Coordinate hardware warranty repair•Escalate to 3rd party vendors when necessary•Responsible for raising and coordinating problem management issues•Perform additional tasks (end user/infra related) when required•Participate in projects•Strong understanding and skills in SLA, KPI Management•Must be able to walk long distances•Must be able to lift up to 50 lbs without assistance•Will often work in dirty, hot or cold environments.•May need to work while kneeling

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