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Patient Experience Manager
3 months ago
Valhalla, United States Compass Group Full timeCrothall Healthcare Salary: 62,500 Other Forms of Compensation: Pay Grade: 12 Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states....
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Patient Experience Manager
2 months ago
Valhalla, United States Compass Group Careers Full timeJob DescriptionJob Description Crothall Healthcare Salary: 62,500Other Forms of Compensation: Pay Grade: 12 Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300...
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Patient Registration Representative
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Patient Service Representative
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Valhalla, United States Madison Approach Full timeJob DescriptionJob Description#zrFull time, On-site, Monday-Friday 9am-5pmJob Summary: Under general supervision, an Insurance Clerk processes insurance claims to third party health carriers for billing of medical services provided to patients. Responsibilities include initial billing, investigation and reconciliation of problem claims, maintaining automated...
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Patient Service Representative
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Patient Service Representative
3 months ago
Valhalla, United States Westchester Medical Center Full timeJob Summary: A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. Responsibilities: ...
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Patient Service Representative
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Valhalla, United States WMC Health Full timeJob Details: Job Summary: A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. ...
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Sr Patient Service Rep
1 month ago
Valhalla, United States Westchester Medical Center Full timeJob Summary: The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. The Senior...
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Patient Registration Representative
4 days ago
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Patient Care Coordinator
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Sr Patient Service Rep
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Valhalla, United States Westchester Medical Center Full timeJob Summary: The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. The Senior...
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Patient Access Representative | Admitting
2 months ago
Valhalla, United States Madison Approach Full timeJob DescriptionJob DescriptionJob Summary:Full-time, on-site positionTwo shifts available, 7am-3:30pm and 3pm-11pmThe purpose of the position is the collection of patient demographics and insurance information by registering the patient for medical treatment.ResponsibilitiesCreate a positive first impression while greeting patients when they present for...
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Valhalla, United States Madison Approach Full timeJob DescriptionJob DescriptionJob Summary:Full-time, on-site position7am-3:30pm with mandated overtime The purpose of the position is the collection of patient demographics and insurance information by registering the patient for medical treatment.ResponsibilitiesCreate a positive first impression while greeting patients when they present for...
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Patient Access Representative | Admitting
2 months ago
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Valhalla, United States Madison Approach Full timeJob DescriptionJob Description#zrFull time, On-site, Monday-Friday 9am-5pmJob Summary: Under general supervision, an Insurance Clerk processes insurance claims to third party health carriers for billing of medical services provided to patients. Responsibilities include initial billing, investigation and reconciliation of problem claims, maintaining automated...
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Valhalla, United States Madison Approach Full timeJob DescriptionJob DescriptionFull time, On-site, Monday-Friday 9am-5pmJob Summary: Under general supervision, an Insurance Clerk processes insurance claims to third party health carriers for billing of medical services provided to patients. Responsibilities include initial billing, investigation and reconciliation of problem claims, maintaining automated...
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Patient Care Trainee
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Patient Experience Manager
1 month ago
Crothall Healthcare Salary: 62,500 Other Forms of Compensation: Pay Grade: 12 Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare's Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at www.Crothall.com. Job Summary Working as the Patient Experience Manager, you are responsible for coordinating and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores. Responsibilities: Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintains and supports client happiness at a level that ensures account retention Coordinates required client/customer surveys and responds in a timely and effective manner Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs Participates and contributes to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient engagement scores by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Works closely with on-site management team to reach operational goals Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and find opportunities to reward and recognize Participates in all Patient Experience Department learning sessions including monthly educational webinars Provides recognition for employee when programs are implemented with success Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success Compose patient satisfaction reports as needed to management. Implement forms, data, and ensure standardization for departmental patient satisfaction operations success. Qualifications: HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good mentor and on the job training skills required Bilingual - English and Spanish speaking preferred Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Apply to Crothall today Crothall is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Crothall maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Crothall are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Req ID: 1318626 Crothall Healthcare JANELLE C. 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