Hotel Front Desk Clerk

2 weeks ago


Florence, United States Tru by Hilton Florence Full time
Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

Responsibilities

•Work with the housekeeping staff to ensure rooms are ready for new guests
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Mitigate customer complaints as needed

Qualifications

•Must be 21 years or older
•Must be able to stand for a minimum of eight hours per shift
•Well-versed in taking telephone calls and handling stressful situations
•High school graduate, GED recipient, or equivalent
•Exhibits working knowledge of Microsoft Office and reservation management systems
•1+ year of hotel industry experience or related job preferred
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

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