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Cocktail Server
2 months ago
Job Type
Full-time
Description
Job Title: Cocktail Server
We are seeking a friendly and efficient Cocktail Server to join our team. As a Cocktail Server, you will be responsible for providing exceptional customer service to casino guests while serving beverages and food. You will need to be able to work in a fast-paced environment and maintain a positive attitude.
Responsibilities:
- Greet guests and take their orders for food and beverages
- Serve drinks and food to guests in a timely and friendly manner
- Keep track of inventory and restock supplies as needed
- Maintain a clean and organized work area
- Handle cash and credit card transactions accurately
- Ensure compliance with all health and safety regulations
- Act with integrity, honesty and knowledge that promotes the culture and values of Augustine Casino
- Maintain a calm demeanor during peak periods of a high volume casino while operating at the company standards
- Create a positive work environment, greet each guest with a genuine greeting and serve each guest with professionalism, confidence and knowledge
- Own each situation when handling a guest complaint
- Ensure proper serving techniques and standards are being followed
- Follow proper ID checking procedures of any guest who appears to be under the age of 30
- Anticipate needs by evaluating supplies, inspecting equipment and reporting maintenance issues to management
- Follow proper cash handling procedures and ensure all guest checks are generated accurately and paid for, contacting management right away to resolve any issues
- Remain adaptable in a team-oriented environment to assisting others and fulfilling additional or other duties as needed
Note
This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.
Requirements
Qualifications/Education/Experience
- Must be at least 21 years of age
- Must have a valid Food Handler Card and RBS certification as a pre-requisite to being extended a job offer and maintain valid certifications throughout the course of employment
- Must successfully complete Title 31 training within the first 90 days of employment
- Must be able to obtain and retain a valid Gaming License from Augustine Gaming Commission
- 1-2 years of experience working as a Cocktail Server or food server in a high-volume restaurant, bar or casino is preferred
- Bi-lingual in Spanish is highly preferred
- Basic math skills is required
- Excellent customer service skills is required
- Must be able to work in a fast-paced environment
- Strong communication and interpersonal skills is required
- Must be able and willing to work a flexible schedule, including nights, weekends and holidays
- Must be able to stand and walk for extended periods of time
- This position may require overtime
If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled.
Non-Key Employee
This position requires a background, finance, and drug screening. You will be required to have no felony or theft in your criminal history. If any of the gaming requirements are not met, it will result in the applicant being denied a gaming license.
Indian Preference Policy
Preference in filling vacancies is given to qualified Indian candidates in accordance with Tribal Law. Verification must be submitted with this application, if claiming Indian Preference. Consideration will be given to non-Indian applicants in the absence of qualified Indian Preference eligible candidates.
Equal Opportunity Employer
Within the scope of Indian Preference, all candidates will receive consideration without regard to race, color, sex, religion, national origin, or other non-merit factors.
