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Customer Service Representative
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Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development. Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature’s procedures. Although customer service is a top priority, a large number of the CSR’s daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings. A CSR is expected to: Work as part of a team to provide everyone with a friendly welcome to Signature. Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. Increase customer satisfaction by understanding and promptly addressing customers’ needs. Respond to vendor, customer, and team member questions/concerns efficiently. Accurately receive, dispatch and process customer purchases and fuel transactions. Maintain a working knowledge of Signature’s facilities, services, website, and surrounding areas. Replenish complementary beverages/supplies as outlined in facility appearance standards. Enforce good cleanliness practices through daily inspections. Provide visitors with concierge services including arranging reservations. Assist pilots with access to airport and weather information. Assist visitors with their luggage and other related tasks. Abide by emergency response procedures when necessary. Recommend improvements to Signature’s standards and practices. Exhibit a positive attitude, consideration, and courtesy at all times. Understand and comply with all security protocols. Create accurate records pertaining to time worked and services performed. Job Responsibilities The following are essential to the job, in addition to those listed above: Regular and reliable in-person attendance for shifts which may include nights, weekends, and/or holidays. Ability to read, understand, and comply with all company policies and relevant laws. Clearly communicate in English with others. Operate a multi-line telephone and use the company-approved greeting. Drive cars, vans or other shuttles where applicable. Ability to detect phishing attempts and practice safe computer use. Independently anticipate customer needs and perform job tasks. Proficiency in computer operations and typing. Work well as part of a team and follow lawful directions. Handle stressful situations with poise and professionalism. Ability to prioritize and perform multiple tasks simultaneously. Ability to lift light to moderately heavy items. Ability to read small print. We will endeavor to make reasonable accommodations for known limitations due to pregnancy, childbirth, and related medical conditions or for qualified applicants with a disability. Job Qualifications To qualify for this position, applicants must have: High School diploma or GED. Minimum of 18 years of age. A valid state license where applicable. A professional appearance. Ability to pass background checks and drug tests. Legally authorized to work in the country of employment. Ability to complete Signature’s training programs. Strong verbal and written English communication skills. Ability to work flexible schedules and in various weather conditions. Ability to perform simple arithmetic. Preferred: 3-6 months experience in aviation, hospitality, or customer service. Preferred: knowledge of radio procedures and protocols. Qualified applicants will receive consideration for employment without regard to protected characteristics. About Us From your health to your financial wellness, there are numerous benefits. #J-18808-Ljbffr