Customer Service Assistant

1 month ago

Peachtree Corners, United States CarMax Full time

7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092

CarMax, the way your career should be

Provide an iconic customer experience

As a Customer Service Assistant at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer service interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you're talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve.

What you will do - Essential responsibilities

  • Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer
  • Triage incoming calls to the appropriate person or department to best assist the customer
  • Complete administrative tasks such as processing payments and updating information in our CarMax systems
  • Understand and adhere to company policies and procedures including collection policies/laws
Learn and succeed as part of a team

This is a high-energy environment where you will work as a team to meet goals. We're not your average call center. We'll give you everything you need to be the best you can be. You will handle a wide range of customer service interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We will work and learn as a team.

Qualifications and requirements
  • High school diploma, or equivalent to 1-month related experience
  • Thrive in a high energy and fast-paced environment
  • Speak and listen effectively with CarMax customers via phone or in writing
  • Strong written and verbal communication skills
  • Basic computer knowledge, including word processing and typing skills
  • Flexible work hours with shifts that may include nights, weekends, and holidays
  • Must meet Minimum technology requirements (Type of internet service and Speed of internet service)
  • Candidates must live within 1 hour of the Customer Experience Center (CEC) location


About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Customer Service Assistant

    2 months ago

    Peachtree Corners, United States CarMax Full time

    7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092 CarMax, the way your career should be! Provide an iconic customer experience As a Customer Service Assistant at one of our Contact Centers, youll ensure were putting people first. Youll handle a wide range of customer service interactions and make it easy for them to buy and finance the...

  • Customer Service Specialist

    2 months ago

    Peachtree Corners, United States Hire Dynamics Full time

    Hire Dynamics is currently assisting a local client in their search to fill a Customer Service Specialist job in Peachtree Corners. This is a contract to hire opportunity. As a Customer Service Specialist you will be responsible for assisting customers with questions regarding inbound/outbound freight, preparing documentation for Customs, and investigating...

  • Customer Service Representative

    2 weeks ago

    Peachtree Corners, Georgia, United States TJX Companies Full time

    About UsAt TJX Companies, we're passionate about providing an exceptional shopping experience for our customers. Our stores are a treasure trove of unique finds, and we're always on the lookout for talented individuals to join our team.Job SummaryWe're seeking a Customer Service Associate to join our team. As a key member of our customer-facing team, you'll...

  • Customer Service Representative

    2 weeks ago

    Peachtree Corners, Georgia, United States ACE HARDWARE Full time

    Job DescriptionHolcomb Bridge ACE Hardware is seeking a positive and upbeat Part Time Cashier to uphold the company's core values.The ideal candidate will be responsible for handling register transactions, including sales and returns of merchandise.Essential Duties & Responsibilities:Must be able to work Saturday or SundaysCustomer Service: Project a...

  • Customer Service Representative

    3 weeks ago

    Peachtree Corners, United States TransPak Full time

    Who We Are Originally founded in Silicon Valley in 1952, we've been a private, family owned and operated business since 1969. We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging Your Role Customer...

  • Customer Service Representative

    4 weeks ago

    Peachtree Corners, Georgia, United States Moon Capital Full time

    Job OverviewMoon Capital is seeking a skilled Cashier to provide exceptional customer service and manage cash transactions at our retail location.Key Responsibilities:Customer Service: Greet customers, answer questions, and assist with product location and resolution of complaints.Cash Handling: Process transactions, balance cash registers, and manage...

  • Customer Service Assistant

    4 weeks ago

    Peachtree Corners, United States CarMax Full time

    7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092 CarMax, the way your career should be! Provide an iconic customer experience As a Customer Service Assistant at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer service interactions and make it easy for them to buy and finance...

  • Retail Customer Service Representative

    4 weeks ago

    Peachtree Corners, Georgia, United States FedEx Full time

    Retail Customer Service Associate RoleFedEx is seeking a skilled Retail Customer Service Associate to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Follow instructions from supervisors and assist other team members in performing store...

  • Customer Service Representative

    4 weeks ago

    Peachtree Corners, Georgia, United States CarMax Full time

    About the RoleWe're seeking a highly skilled Customer Service Assistant to join our Contact Center team at CarMax. As a key member of our team, you'll be responsible for delivering exceptional customer experiences through phone, online, and text interactions.Key ResponsibilitiesProvide personalized support to customers, addressing their inquiries, concerns,...

  • Retail Customer Service Associate

    4 weeks ago

    Peachtree Corners, United States FedEx Full time

    FedEx - JobID: PDX_FEC_587D3A51-442F-4EDB-A1D8-4B675C2B95A7_239963 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Customer Service Representative

    7 days ago

    Peachtree Corners, Georgia, United States Target Full time

    Key Responsibilities:As a Guest Advocate at Target, you will create a welcoming experience for every guest by authentically greeting them every time. You will make a connection with guests by engaging in friendly and genuine conversation throughout each transaction. You will also welcome guests into self-checkout and provide assistance as needed....

  • Junior Customer Service Representative

    4 weeks ago

    Peachtree Corners, United States CarMax Full time

    7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092 CarMax, the way your career should be! Provide an iconic customer experience As a Customer Service Assistant at one of our Contact Centers, youll ensure were putting people first. Youll handle a wide range of customer service interactions and make it easy for them to buy and finance the...

  • Customer Service Representative

    4 weeks ago

    Peachtree Corners, Georgia, United States Walgreens Full time

    Customer Service Associate Role at WalgreensAs a Customer Service Associate at Walgreens, you will be responsible for delivering exceptional customer experiences, providing courteous and efficient checkout services, and recommending products to customers. This role is ideal for individuals who enjoy working in a fast-paced retail environment and are...

  • Customer Service Representative

    1 week ago

    Peachtree Corners, Georgia, United States DH Pace Full time

    Customer Support RepresentativeWe are seeking a customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will have excellent communication and technical skills, with the ability to work independently and in a fast-paced environment.Responsibilities:Triage incoming calls from customers that require service or...

  • Customer Service Director

    4 weeks ago

    Peachtree Corners, Georgia, United States DH Pace Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at DH Pace. As a Customer Service Manager, you will be responsible for leading a team of Customer Service Representatives and providing exceptional customer service to our clients.Key Responsibilities:Lead a team of Customer Service...

  • Customer Service Associate

    4 weeks ago

    Peachtree Corners, United States Home Goods Full time

    Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different. Posting Notes: HomeGoods Store...

  • Customer Service Associate

    4 weeks ago

    Peachtree Corners, United States HomeGoods Full time

      Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.Posting Notes: HomeGoods Store...

  • Customer Service Representative

    2 weeks ago

    Peachtree Corners, Georgia, United States HYUNDAI L&C USA Full time

    About the RoleAs a Customer Service Representative at Hyundai L&C USA, you will be the first point of contact for customers, providing exceptional service and support to ensure their needs are met.Key ResponsibilitiesProcess customer quotes, orders, and credit memos efficiently and accurately.Monitor service levels of orders and meet service commitments to...

  • Customer Service Representative

    6 days ago

    Peachtree Corners, Georgia, United States Sprouts Farmers Market Full time

    Key Responsibilities:• Process customer orders efficiently and accurately.Key Skills:• Provide excellent customer service and ensure complete customer satisfaction.• Accurately handle customer payments and provide change as needed.About the Role:As a valued member of our retail sales team, you will play a key role in delivering exceptional customer...

  • Customer Service Ambassador

    2 weeks ago

    Peachtree Corners, Georgia, United States Napa Home & Garden Full time

    About Napa Home & GardenNapa Home & Garden is a dynamic home decor wholesaler with a strong presence in the industry. We're seeking a highly motivated and customer-focused individual to join our growing team as a Customer Service Representative.Job PurposeThe Customer Service Representative will serve as the primary point of contact for our customers,...