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Job Type Full-timeDescriptionWho are we? Affiliated Pediatric Dentistry and Orthodontics is a well-established and reputable Pediatric Dental & Orthodontic practice in Scottsdale that has been serving The Valley for nearly 40 years. As a concierge orthodontic practice, we are dedicated to delivering personalized experiences for our patients of all ages Our team is committed to creating beautiful smiles and providing top-notch service. What's it like to work at "APDO" The Orthodontic Insurance Coordinator is responsible for managing all aspects of insurance processing in an orthodontic office. This includes verifying patient insurance coverage, submitting claims, following up on unpaid claims, and communicating with patients and insurance companies to ensure accurate and timely reimbursement. The role requires strong organizational skills, attention to detail, and a deep understanding of orthodontic insurance policies and procedures. Your professionalism, exceptional customer service skills, and attention to detail will be vital in upholding our reputation for high-end orthodontic care. Key Responsibilities: Insurance Verification: Verify patient insurance coverage before appointments one week in advance. Communicate with patients about their insurance benefits and financial responsibilities as needed. Claims Management: Daily prepare and submit insurance claims accurately and in a timely manner. Track and follow up on unpaid or denied claims, resubmitting when necessary. Post insurance payment, reconcile with patient accounts and adjust contracts accordingly. Patient Communication: Educate patients on their insurance coverage, including explaining their benefits and out-of-pocket costs. Assist patients with any insurance-related questions or issues. Administrative Support: Maintain up-to-date records of patient insurance information by coordinating with the Pediatric Insurance Team. Work closely with the front desk and billing departments to ensure smooth workflow. Partner with the Financial and Treatment Coordinators to deliver seamless, comprehensive support, enhancing the overall patient experience. Assist with other administrative tasks as needed, including scheduling, overflow phone calls, and general office duties. Work-Life-Culture: We firmly believe work should be a place you enjoy coming into each morning and we strive to create community within our practice From team lunches to themed dress up days, and even jumping into staring in an Instagram reel, there are many opportunities for engagement. Some of our current available activities include book club, vision board planning, craft nights, pickle-ball, happy hour, etc. Additional Benefits of the work-life-culture we provide: A supportive and collaborative team environment Doctors and Leadership that value and care for their team Opportunities for professional development and growth Access to advanced orthodontic training and technology A beautiful and modern working environment Compensation Package: In addition to an hourly rate, we included the following benefits in our compensation package for those working 30 hours or more: Affordable Health, dental, vision insurance options FSA/HSA Short/Long Term disability options 401(k) with up to 4% matching Paid time off and paid holidays Uniforms provided Free Pediatric Dental Care for immediate family members after 90 days Free Orthodontic Treatment for employees and immediate family members after 1 year Practice wide monthly bonus structure RequirementsExperience: Minimum of 1 year of experience in dental or orthodontic insurance coordination, billing, or a related field. Orthodontic Terminology is crucial to the success of this role.Skills: In-depth knowledge of orthodontic insurance processes and terminology. Proficiency in using or learning office software and scheduling systems. Strong communication and interpersonal skills. Excellent organizational and time-management abilities. Attention to detail and accuracy in data entry and financial transactions. Together as a team, we created what we are looking for in our ideal candidate with "The 5 Pillars of a Team Player." If you exemplify the following pillars, we would love for you to join our team Positive Energy Team Oriented Committed Great Communicator Coachable