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Patient Service Rep
1 month ago
Overview:Front Desk- Full Time, 40hrsM,T, Th, F- 9:30a-6p, & Sat 8a-12pMercy Clinic Bella Vista Primary CareBella Vista, ARKey Benefits:Tuition reimbursement up to $2,000 for continuing educationHealth/Dental/Vision available after day oneAnnual contribution of $100 per month to eligible dependent care FSAPaid parental leave for new parents401K with employer matchPaid PTO for volunteeringCompetitive salaryFuture career growthOverview:This position will support our extended clinic hours.We are seeking candidates that work well in a team environment. We have a team of 8 that works well together. They truly care about our patients while having fun. We are also looking for someone that does not need to be micromanaged - someone who will look for projects if there is idle time. Non-negotiable - hours. This is a full-time position with the anticipated hours of 8-5 M-F.We have 15 providers - a very busy clinic. We are a clinic exceeding 40 coworkers. Teamwork is key Position is in Bella Vista. Schedule: M-F 8AM-5PM (occasional overtime if providers are running behind). We celebrate successes and have a great team environment. Leadership is very supportive yet holds everyone accountable. Candidates need to have above average customer service & organizational skills.Candidates should be confident as they will be required to collect current and past debt on patient accounts.Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. All duties, responsibilities and qualifications documented in this job description/evaluation form are subject to reasonable accommodation. This job description/evaluation is not to be construed as a detailed statement of duties, responsibilities requirements. Employees of Mercy Health System are expected to comply with all federal, state and local regulations in addition to organization policy and procedures.Qualifications:Patient Service RepresentativeEducation: High school diploma or equivalentExperience Preferred: NoneNew hire must attend Clinic Core Front Desk Training through Clinical Education.All new hires are hired into this role.Advanced Patient Service RepresentativeEducation: High school diploma or equivalentCurrent Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted.What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.Keywords:PSR/Medical Receptionist- Front Desk, Front Office, Clerical, Patient Service, Patient Representative, Administrative, Receptionist, Clinic Receptionist, Customer Service, Admitting, Patient Service Representative, Patient Access Representative, Teller,No experience, medical office, health care, healthcare, administrative assistant, $15, M-F, 8-5, Days, no holidays, no weekends, PTO, Benefits, ESB, 401k, specialty, account, coordinator, surgery,
