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Healthcare Patient Services Coordinator
2 months ago
Adventist Health Reedley, a prominent healthcare provider in California, has been dedicated to serving the Central Valley. With a comprehensive facility that includes a 49-bed acute care hospital and numerous clinics, we are committed to delivering exceptional primary and specialty care services. Our location offers a perfect blend of natural beauty and community spirit, making it an ideal workplace for those who value both professional and personal fulfillment.
Job Summary
- Oversee a variety of administrative and clerical tasks to enhance patient intake and scheduling processes within the department.
- Cultivate strong communication channels with patients and visitors to improve overall satisfaction and quality of care.
- Perform responsibilities in an outpatient environment.
Requirements
- High School Diploma or GED: Preferred
- Associate's or Technical Degree in business, healthcare, or computer science, or a comparable combination of education and experience: Preferred
- Welcome and assist patients and visitors, ensuring timely notification of relevant staff regarding their arrival.
Manage multiple phone lines and intercom systems, facilitating effective communication. Address complaints and requests with professionalism.
Process and verify physicians' orders, manage admission and discharge tasks, and create patient charts. Provide clerical support for departmental functions, meetings, and projects as necessary. - Compile and transmit essential information, charts, records, and documents. Retrieve previous patient records from the medical records department when required.
Maintain departmental documentation, reports, and statistics. Oversee office supplies and equipment inventory. Determine patient insurance eligibility and benefits. Collect co-payments and clarify service limitations. - Distribute necessary forms to billing and other departments. Assist in the upkeep of hospital documentation. Conduct confidential clerical tasks such as data entry, filing, and phone management.
Support appointment scheduling and gather critical billing, insurance, and demographic information. - Educate patients about examination preparations and provide reminders for confirmed appointments. Collect required billing, insurance, and demographic data. Aid in the scheduling of appointments and reservations for various departmental needs.
Ensure waiting areas are tidy, organized, and welcoming. Engage with individuals in the waiting area. Monitor alarms and notify the appropriate department. Uphold quality standards by providing coverage or assistance as needed. Compile data for reports, manuals, and meetings. Assist in departmental meetings and activities. Contribute to research initiatives and provide administrative support for special projects. - Perform any other assigned duties as necessary.
Adventist Health emphasizes the importance of safety and health for both staff and patients. Consequently, all employees are required to complete mandatory vaccinations, including measles, mumps, flu, and COVID-19 vaccinations (where applicable), as a condition of employment and on an annual basis. Exemptions may be considered based on medical or religious grounds.
About the Company
Adventist Health is a faith-based nonprofit health system, serving over 90 communities across the West Coast and Hawaii. With a network of more than 400 care sites, including 26 acute care facilities, clinics, home care, and hospice services, we cater to both rural and urban populations. Our dedicated team of 37,000 employees, physicians, and volunteers is committed to promoting health, wholeness, and hope.
