Customer Specialist

3 weeks ago

Jacksonville, United States Trane Technologies Full time

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary:

Trane is hiring a Customer Specialist for our Residential Parts & Supply Store As a Customer Specialist, you will be a trusted advisor to customers who visit our Trane Supply stores by resolving parts or equipment issues, delivering quality parts and solutions offerings, processing customer orders and responding to their inquiries.

Thrive at work and at home:

  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off, including in support of volunteer and parental leave needs.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.
  • Learn more about our benefits here
Where is the work:

This position has been designated as hybrid and work will be performed in Jacksonville, FL.

Responsibilities:
  • Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions to their HVAC Parts & Supply needs.
  • Maintains current knowledge of Trane products, offerings and promotions in order to partner with customers and grow sales by identifying related products or add on extensions needs; present to customers in person and on the phone.
  • Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery - entering quotes and invoices and follow through on fulfillment.
  • Assists with warehouse/inventory management work as needed - cycle counts, back orders, PO receipts, transfers, shipping & receiving, store stocking, inventory control & bin location. Occasionally operate a forklift and lifting up to 50lbs.
Qualifications
  • GED or High School Diploma required
  • Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement and safety.
  • Minimum of 2 years of inside sales, retail, or related experience; HVAC sales/knowledge and a mechanical aptitude is beneficial
  • Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.


Salary:

From $44,500 and up based on experience and will include a monthly incentive plan of 20%

Disclaimer: This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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