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Banking Customer Service Specialist

2 months ago

jacksonville, United States Vaco Full time

Vaco is hiring for a Banking Customer Service Specialist located in Jacksonville, FL. Must be local to Jacksonville and the ideal candidate will come with financial/banking member services/call center experience.
The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.
Key Responsibilities and Duties
  • Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
  • Provides outstanding customer service to ensure service levels are achieved and exceeded.
  • Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
  • Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
  • Refers customers to published materials, secondary sources, or more senior staff.
  • Documents customer feedback and complaints.
Educational Requirements
  • High School Preferred
Skills/Experience:
 Banking/Financial Call center or member services
Strong communication skills
Ability to handle incoming calls
Desired Skills and Experience
Must have at least 1-2 years experience working in a bank in customer service