Senior Customer Service Representative
12 hours ago
Work Flexibility: Hybrid
What you'll do-
- Provide phone support for inquiries from sales and healthcare professionals.
- Provide support beyond standard hours as needed if call volume and/or workload require additional time.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.
- Prepare product or service reports by collecting and analyzing customer information.
- Maintain customer pricing in ERP system, including entering contracts as required.
- High School diploma or equivalent required; prefer Associates Degree or equivalent work experience
- 3 + years of work experience - required
- Customer/account management/professional experience - preferred
- Demonstrated computer skills required (e.g. ERP systems, Outlook, Access, Excel, and Word.)
- Demonstrated knowledge of the medical implant industry and hospital customer base - preferred
Travel Percentage: 10%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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