Customer Service Representative

4 days ago


Wood Dale, Illinois, United States Stryker Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide phone support for inquiries from sales and healthcare professionals, ensuring timely and accurate responses to their questions and concerns.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Maintain customer pricing in ERP system, including entering contracts as required.
Requirements
  • High School diploma or equivalent required; prefer Associates Degree or equivalent work experience.
  • 2 + years of work experience - required.
  • Customer/account management/professional experience - preferred.
  • Demonstrated computer skills required (e.g. ERP systems, Outlook, Access, Excel, and Word).
  • Demonstrated knowledge of the medical implant industry and hospital customer base - preferred.
What We Offer

We offer a comprehensive benefits package, including health, financial, and wellbeing programs, as well as opportunities for professional growth and development. Our team is dedicated to making a positive impact on the lives of our customers and patients, and we are seeking like-minded individuals to join us in this mission.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.



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