Development Operations Coordinator

2 weeks ago

Dallas, United States National Guard Employment Network Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine

The American Red Cross is currently seeking a Development Operations Coordinator to support the North Texas Region.

Hybrid- Work in office 2-3 times a week in Dallas, TX

WHAT YOU NEED TO KNOW:

We are looking for a Development Operations Coordinator who will lead efforts to support funding growth development through data analysis, systems training, reporting, data hygiene and strategic implementation of gift processing procedures.

WHERE YOUR CAREER IS A FORCE GOOD:

  • Identify gift adjustments and/or gift requests to support accuracy of revenue.
  • Analyze and provide data and reports to assist in operational reviews, monitoring activity initiatives.
  • Gift processing to include cross-functional collaboration to ensure accurate execution of check processing/bundling procedures are followed and understood.
  • Data system updates to ensure quality by creating new accounts, requesting account merges and making other needed updates. (Salesforce)
  • Support portfolio updates by transferring accounts/contacts to the appropriate relationship manager, inactivating/adding new accounts to ensure portfolios are reflected for each role.
  • Monitor upcoming and past due solicitations, share information to ensure data is updated appropriately.
  • Assist with onboarding of new fundraisers, serve as the primary systems trainer for new hires and volunteers. Provide ongoing user training on new functionality and/or changes in the system.
  • Serve as the liaison to key national contacts for data systems, gift processing and research. Support tracking large budgeted monthly gifts reflected in the revenue budget to support forecasting.
  • Lead volunteers who perform data entry and data-related projects for development team.
Additional Qualifications/Responsibilities

WHAT YOU NEED TO SUCCEED:
  • Associate degree or equivalent required
  • Minimum 7 years of related experience or equivalent combination of education and related experience required.
  • Good interpersonal, verbal, and written communication skills.
  • Knowledge of office systems: MS Office preferred and fundraising database systems (e.g., Raiser's Edge, Salesforce.com).
  • Travel: May travel some and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system.
Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Regularly required to sit; use hands to handle or feel and talk or hear.
  • Frequently required to reach with hands and arms.
  • Required to stand; walk and stoop, kneel, crouch, or crawl.
  • Frequently lift and/or move 15 to 30 pounds.
  • May require ordinary ambulatory skills sufficient to visit other locations.
  • The work environment will consist of moderate noise (i.e. business office with computers, phones, and printers, light traffic).
  • Ability to work in a small cubicle and the ability to sit at a computer terminal for an extended period of time.
  • Overall mobility is essential.
  • It may also include driving a vehicle and working under challenging conditions.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE:

Strong Salesforce or CRM experience.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
  • Medical, Dental Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO + Holidays
  • 401K with 5% match
  • Paid Family Leave
  • Employee Assistance
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition

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