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Customer Service Representative

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Cedar Hill, United States Pratt Industries Full time

Customer Service Representative / Converting Division Qualifications High school diploma or GED Five years’ experience in a manufacturing environment Experience in the corrugated container industry LANGUAGE SKILLS Excellent communication skills Able to read and interpret documents such as sales, business and performance reports, operating and maintenance instructions, training and procedure manuals Ability to speak effectively before groups of customers or employees of the organization Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form Ability to solve a variety of problems and deal with situations where limited information or standardization exists MATHEMATICAL SKILLS Ability to add, subtract, multiply, divide in all units of measure Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes Computer literate (MS Office including Word and Excel), data entry skills Application knowledge of products and production processes Quality standards – both ISO and QS The employee is regularly required to stand, walk, and talk or hear The employee is sometimes required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful resolution Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflicts directly or by involving HR when necessary, understands and demonstrates positive motivational skills including coaching and delegation techniques Demonstrate confidence including providing a consistent leadership style with an acceptable level of professional assertiveness Responsibilities Take and process orders and address all customer inquiries and complaints Place orders on a timely basis for customer needs and plant production schedule Process purchase orders Manage and maintain the inventory levels on all required inventoried items Update and maintain the required reports to customers on a daily basis Forward confirmations – Order Acknowledgements, ASN, and COA’s Handle customer complaints, questions and follow-up with appropriate internal/external personnel as required Process new items, collecting completed New Item Checklist (NIC) documentation and implementing NIC meeting for approval before new items can be produced Coordinating/Processing paperwork for tooling (cutting die/print plates) to be ordered/received Record and distribute customer order changes Coordinate accounting credit forms for approval Assist sales personnel as needed on customer accounts Run all appropriate reports for the day and review for correctness Adhere to daily machine schedule Make recommendations for optimizing the schedule to meet cost, quality, delivery and service goals Communicate with necessary supervision to avoid problems between plant and customer Develop working relationship with all other plant department employee/managers Implement, maintain, and support all company policies and procedures, including safety program, and good housekeeping Additional duties may be assigned by management Company Information Pratt Industries is a leading manufacturer of sustainable corrugated packaging and display solutions. Founded more than 30 years ago, the company has shown dramatic growth with state-of-the-art facilities in 25 states and Mexico. Pratt is America’s fifth largest corrugated packaging company and the world’s largest, privately-held producer of 100% recycled paper, with more than 7,500 highly-skilled, green-collar employees dedicated to the environment and sustainability. #J-18808-Ljbffr