Community Liaison Wrkr Lvl ll

2 weeks ago

New York, United States NYC Health Hospitals Full time

Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

Tour II: 9:00 A.M - 5:00 P.M (Alternating Weekends & Holidays)

Job Description

PURPOSE OF POSITION

The Community Liaison Worker (CLW) is a fully engaged and integrated member of the Interdisciplinary Team. The CLW facilitates the care of patients by utilizing a collaborative, interdisciplinary process which coordinates, monitors and plans health care services through an episode of illness to meet the individual needs of patients. The goals are to: improve the quality of care; reduce cost of care; enhance patient satisfaction; facilitate care transition and linkage to the next level of care. This is accomplished by utilizing/facilitating: interdisciplinary collaboration; community-based support to develop self-management skills for patients/caregivers; and acting as a resource to the interdisciplinary care delivery team, community-based providers, and patients/caregivers throughout the continuum.

This class of positions also encompasses work of varying degrees of difficulty and responsibility in the performance of liaison functions between City agencies, local residents, and community organizations, in order to: provide assistance, obtain participation and support for housing development and community development and implement public service programs. Performs tasks in the field or in an office, as assigned. Supervises staff. There are four (4) Assignment Levels within this class of positions; all personnel perform related work:

This functional job description includes the expectations outlined in the NYC H+H Human Resources Position description for this role.

AREAS OF RESPONSIBILITIES

The continuum of care to include, but not limited to: inpatient; emergency department; ambulatory practice, and community.

SUMMARY OF DUTIES AND RESPONSIBILITIES

Assignment Level II

Under general supervision, performs duties involving liaison activities between City agencies, local residents, and community organizations. In addition to performing duties of Assignment Level I at a higher level, also performs the following:

Level II

  • Conducts home visits for post discharge and ambulatory care visits at the request of the assigned Accountable Care Manager.
  • Conduct post discharge/post visit calls based on provided scripts.
  • Network with post-acute care facilities to ensure seamless transitions of care.
  • Directs staff or works as a team with other community liaison workers in the performance of liaison activities; may supervise or coordinate field office operations or operational units.
  • Utilize Electronic Medical Record and Case Management systems.
  • Conduct data entry and compile predefined reports.
  • Consults and maintains liaison with residents, landlords, representatives of community organizations, students, parents, staff of schools, unions and other public and private agencies.
  • Explains programs and policies to community groups and to community liaison contacts and interprets and relays information from the community.
  • Participates in the planning, organization and implementation of programs involving community participation. Collects, evaluates, and reports information regarding community needs and objectives; communicates findings to appropriate agencies for necessary action. Assists in the conduct of outreach programs.
  • Assists in mediating problems between the community and schools, hospitals, and other City agencies for residents and community groups in the City.
  • Works as a member of an interdisciplinary team assisting in providing supportive therapy and making referrals to City agencies, social service agencies, community organizations and other organizations that provide health and social services.
  • Counsels community residents, property owners, local businesses and groups on their rights and obligations and on available community and governmental resources
  • Makes recommendations on effective mobilization for participation in community development and program feasibility and improvement.
  • Recommends policies, procedures, and priorities for City agencies in dealing with schools, residents, and community groups.
  • Interviews community residents and assists them in completing forms; completes other relevant reports and forms and performs related clerical work.
In alignment with above performs:
  • Liaison and linkage to the following services: Placement, Durable Medical Equipment (DME), Transportation, Home Care Services etc.
Minimum Qualifications

For Appointment to Level I
1. One year of full-time experience in a government agency or community organization in providing community services to the public or in assisting members of the community in obtaining community services; or
2. Completion of an approved six-month training program of combined classroom training and on-the-job experience in community liaison work, plus six months of full-time experience as described in 1 above.

For Appointment to Level II
In addition to meeting the qualification requirements of Assignment Level I, appointment to Level II requires:
1. Two additional years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or
2. Education and/or experience equivalent to 1 above. Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of 30 semester credits for each year of the experience described above. However, all persons must have at least one year of the full-time experience described above.

Department Preferences
  • Knowledge of Care Management functions/processes preferred.
  • Microsoft suite, Care Management systems- e.g. AIIScripts, EMR (EPIC, QMed), EDM, Care Port, OnBase, PeopleSoft, and finance systems preferred.
Please be advised that proof of Covid-19 vaccination is required prior to hire.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button

NYC Health and Hospitals offers a competitive benefits package that includes:
  • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
  • Retirement Savings and Pension Plans
  • Loan Forgiveness Programs for eligible employees
  • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
  • College tuition discounts and professional development opportunities
  • Multiple employee discounts programs

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