Construction Community Liaison

2 weeks ago

New York, United States Works-in-Progress Associates Full time

Works-in-Progress Associates (WPA) is seeking a Construction Community Liaison to become an integral part of our team

**Minimum Requirements**:

- Minimum of 3 years of Community Liaison experience in the construction industry.
- Must be fluent in English and Spanish.
- Demonstrated proficiency with all applicable software packages including but not limited to MS Windows; MS Office (including Word, Excel, Outlook, and PowerPoint), and Adobe Acrobat.
- Ability to be involved with the community and understand issues or concerns.
- Experience in managing public relations, schedules, and community meetings.
- Proven excellence with public interactions and must have strong communication and problem resolution skills.
- Demonstrated commitment to providing a safe and healthy project zone.
- Extremely organized and detailed oriented, with the ability to maintain accuracy while handling multiple requests in a growing company environment.
- Ability to establish and maintain satisfactory working relationships with associates, local communities, stakeholders, agencies, and the public.
- Understanding of notices, agency services, and safe zone procedures.

**Essential Duties and Responsibilities include, but are not limited to**:

- Act as a liaison between the community, intergovernmental agencies and utilities, and the Construction Manager by communicating any concerns.
- Perform project area surveys to identify stores, residential buildings, homes, schools, houses of worship, health care institutions, transportation (subway entrances and bus stops), as well as street signage to anticipate any concerns.
- Conduct surveys with homeowners, schools and/or businesses in the area and input the surveys into the database.
- Establish and maintain neighborhood notifications for open lines of communication.
- Address any complaints, record the complaints whether open or resolved, and report the complaint and actions taken to the Construction Manager and the agency.
- Track and follow-up on all complaints and send weekly complaint summaries, bi-monthly newsletters, and any other pertinent material to the agency for review.
- Maintain a daily log of outreach efforts and activities; including meetings and disseminated outreach materials.
- Monitor the contractor’s required distribution of water and “no parking notices” to the community within the project area.
- Maintain a record of the minutes for all Community Board (CB), Task Force, Progress and any other meetings attended and send a copy to attendees.
- Coordinate the delivery of all essential city services such as; sanitation (SCOP 04-007G), NYPD (towing issues), Access-A-Ride (access issues) Office of Emergency Management (OEM) (access issues, traffic, parking violations), Department of Environmental Protection (DEP) (water service shut-off postings by contractor), Department of Health (DOH) (pest control, rodent abatement), Utility companies (access, cut lines, service restoration), Department of Transportation and/or New York Transit Authority (alternate route changes, service interruptions, take one cards, street closings and parking restrictions), Department of Parks and Recreation (Tree Pruning or Removal) and Department of Buildings (access).
- Conduct door to door surveys of each commercial/residential property within the area of water service interruptions when necessary and notify the Construction Manager of any residents, businesses and properties that need mínimal water service interruptions.
- Assist in the distribution and posting of notices and secure translations of notices/flyers for use on specific projects when indicated.
- Develop, maintain a calendar of significant community events including ethnic/religious festivals, street fairs, marathons, parades, play street closing and block parties and/or celebrations.
- Keep the contractor aware of community affairs and possible dynamics.

**Skills**:

- Ability to build and strengthen long-lasting client relationships by providing reliable service and project solutions.
- Ability to communicate clearly and effectively with all management levels. Must have excellent interpersonal, oral, and written communication skills.
- Must have strong organizational and time management skills.
- Must be able to adapt and prioritize, meeting deadlines, in a fast-paced environment.
- Operate with a sense of urgency, quickly responding to clients.
- Demonstrated leadership, responsiveness, and accountability.
- Detail oriented with strong analytical skills.
- Proactive and take initiative.

Pay: $45.00 - $52.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Construction Community Liaison: 3 years (required)

**Language**:

- Spanish (required)
- English (required)

Work Location: In person

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