Digital Community Liaison
4 weeks ago
Requisition ID: req51892
Job Title: Digital Community Liaison
Sector: Community Development
Employment Category: Regular
Employment Type: Full-Time
Compensation: USD - Hourly
Location: New York, NY HQ USA
Work Arrangement: Fully Remote
Job Description
Signpost
Winner of the UN Sustainable Development Goals Award in 2023, Signpost is a digitally enabled responsive information service that supports and empowers populations in crisis, including asylum-seekers, migrants, and people who have experienced violence. Signpost meets communities on the digital platforms they already use and aims to deliver information that is contextualized to their specific needs and speaks to their lived realities, so that they can make informed decisions about how to stay safe, exercise their rights, and get access to services. This approach draws on evidence that people are more likely to trust and act on information that is responsive to their needs and that comes from “peers” rather than authority figures. Signpost was developed by the IRC and Mercy Corps in 2015 in Greece and is now active in over 20 countries on 5 continents.
IRC launched the Signpost instance ImportaMí in September 2021, to reach unaccompanied migrant and asylum-seeking children who are at risk of falling through the cracks, vulnerable to receiving in absentia removal orders, or missed opportunities to secure lawful immigration status, as well as to exploitation, trafficking, or social exclusion.
IRC is looking for a Digital Community Liaison who will focus on helping unaccompanied children get access to legal service referrals and other wraparound support.
Job Overview
The Digital Community Liaison interacts with children and sponsors on social media primarily through private messaging, helping users navigate information on our platforms, clarifying and sharing information on available services, making referrals to service providers, and lending a friendly, empathetic ear. The digital community liaison also maintains and updates ImportaMi’s service map ensuring that additional holistic wraparound services are included, and more children have access to the service map.
Essential Responsibilities
Reply to messages and comments received on Signpost social media channels with the help of a team of experts and moderation guidelines. Engage users in conversation online including answering questions, providing potential legal services referrals, basic social services referrals, and other wraparound support. Make referrals for children in need of legal representation, following detailed referrals protocol, especially as related to obtaining consent. Follow protocol to escalate any communication from vulnerable cases to Protection Specialists. Provide feedback on, and translate into English if required, representative, ongoing, and noteworthy comments provided by unaccompanied children through our various platforms and track trends in conversations and information gaps. Analyze information gaps amongst refugee/asylum-seeking populations to feed into future content creation. Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis. Collaborate with colleagues to develop thorough, well-researched answers. Keep up to date with all the new information that we put out on an ongoing basis and attend regular trainings as required. Maintain and periodically update ImportaMi’s service map. Other related duties as assigned.Team Collaboration
The Digital Community Liaison will be line-managed by ImportaMí’s Senior Program Officer. They will work closely with IRC’s immigration and legal services teams and relevant partners to ensure legal accuracy.Requirements
College degree in social justice, immigrants’ rights, community advocacy or a related field preferred. At least 1-3 years of experience working with children or youth in a voluntary or professional capacity. Experience working with immigrants and refugees OR lived experience with displacement or the immigration system. High emotional intelligence. An understanding of the subtlety of language and an ability to apply communication guidelines in written responses. Respect for people of all walks of life. Strong research skills and able to locate and synthesize resources for children/teenagers effectively. Excellent communication skills, both written and verbal. Accuracy and strong attention to detail, especially in written communications. Strong computer proficiency and well acquainted with basic software tools – ability to navigate autonomously in Windows, Android, Microsoft 365 Suite, Box, and Google docs. Knowledge and experience using social media platforms, especially WhatsApp, Facebook. Fluent in Spanish and excellent level of English.Working Environment
This is a fully remoteposition and will require a home office setup. Remote work is to be performed in one of the 50 states (IRC registered locations). Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
#LI-Remote
-
Digital Community Liaison
4 weeks ago
New York, New York, United States International Rescue Committee Full timeThe International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...
-
Digital Community Liaison
3 weeks ago
New York, New York, United States International Rescue Committee Full timeThe International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...
-
Digital Community Liaison
6 days ago
New York, New York, United States IRC - The International Rescue Committee Full timeImplemented by the IRC, the [Cultural Orientation Resource Exchange]) (CORE) is a technical assistance program, connects and supports refugee resettlement staff globally to deliver effective Cultural Orientation, which helps newcomers achieve self-sufficiency in the United States.Settle In, available in multiple languages, is a digital information service...
-
Digital Community Liaison
3 weeks ago
New York, New York, United States IRC - The International Rescue Committee Full timeImplemented by the IRC, the [Cultural Orientation Resource Exchange]) (CORE) is a technical assistance program, connects and supports refugee resettlement staff globally to deliver effective Cultural Orientation, which helps newcomers achieve self-sufficiency in the United States.Settle In, available in multiple languages, is a digital information service...
-
Digital Community Liaison
2 weeks ago
New York, New York, United States International Rescue Committee Full timeThe International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...
-
Community Liaison
2 weeks ago
New York, United States NYC Health + Hospitals | Harlem Full timeHarlem Hospital Center has been a bedrock of the Harlem community since 1887. The hospital provides a wide range of medical, surgical, diagnostic, therapeutic and family support services to the residents of Central Harlem, West Harlem, Washington Heights and Inwood. Harlem is the largest hospital in the area, capable of treating the most seriously ill....
-
Community Liaison
3 weeks ago
New York, United States Americare Inc. Full timeAmericare Inc. is New York's Leader in home health care. We offer a nurturing work environment, a salary you deserve, and plenty of room for growth! - At Americare, we value and care about our staff. Americare Inc is a unionized shop. All of our HHAs are members of a union. **The Position: Community Liaison** The Community Liaison will be responsible for...
-
Community Outreach Liaison
4 weeks ago
New York, United States America Works of New York Inc Full time**Job Title**:Community Liaison **Salary Range**: $50,000 annual salary with benefits **Location**:Morningside/Hamilton Heights **Duties and Responsibilities** - Represent the Family Enrichment Center (FEC) and conduct outreach at community events and venus - Build partnerships between the FEC and community organizations, public institutions (e.g....
-
Community Liaison
3 weeks ago
New York, United States Marc Academy and Family Center Full time**Community Liaison** MARC Academy & Family Center Inc. is a community based organization in the Bronx that offers high quality, subsidized early childhood education and care through our centers and network of family child care providers. MARC is hiring a Community Liaison to serve as the liaison between our network of family child care providers, the...
-
Community Liaison
7 days ago
New York, United States New York City Council Full timeA New York City Council Member’s Office is seeking a Community Liaison to work with residents of the Council District to address problems facing their communities. Under the supervision of the Chief of Staff and Council Member, the liaison will field constituent requests from within the district, seeking timely and satisfactory responses to those requests...
-
Community Liaison
6 days ago
New York, United States The Children's Village Full timeJob DescriptionJob DescriptionPosition Overview: The focus of this job is building connections with FEC Staff, community partners, and stakeholders.Position Qualifications:A High School diploma a must with a minimum of six years experience as a Community Liaison. Lived and/or worked in Highbridge/CD-4 Community or some part of the Bronx. Strong interpersonal...
-
Community Liaison
1 week ago
New York, United States The Children's Village Full timeJob DescriptionJob DescriptionPosition Overview: The focus of this job is building connections with FEC Staff, community partners, and stakeholders.Position Qualifications:A High School diploma a must with a minimum of six years experience as a Community Liaison. Lived and/or worked in Highbridge/CD-4 Community or some part of the Bronx. Strong interpersonal...
-
Community Liaison
7 hours ago
New York, United States The Children's Village Full timeJob DescriptionJob DescriptionPosition Overview: The focus of this job is building connections with FEC Staff, community partners, and stakeholders.Position Qualifications:A High School diploma a must with a minimum of six years experience as a Community Liaison. Lived and/or worked in Highbridge/CD-4 Community or some part of the Bronx. Strong interpersonal...
-
Community Liaison
5 days ago
New York, United States IVY Engineering Group Full time**Key Responsibilities**: - **Community Engagement**: Serve as the primary link between the construction team and the community. Oversee communication strategies, organize community meetings, and address concerns promptly. - **Outreach Reporting**: Document and report on specific outreach efforts related to construction activities at the site. - **Project...
-
Community Liaison
2 months ago
New York, United States Union Settlement Full timeCommunity LiaisonJob DescriptionOrganizational Summary Union Settlement is an East Harlem based nonprofit organization founded in 1895. For 128 years, Union Settlement has provided critical and innovative programming to children, youth, families, and older adults. As a pioneer of the settlement house movement, Union Settlement continues to meet the needs of...
-
Community Liaison
3 weeks ago
New York, United States Union Settlement Full timeCommunity LiaisonJob DescriptionOrganizational Summary Union Settlement is an East Harlem based nonprofit organization founded in 1895. For 128 years, Union Settlement has provided critical and innovative programming to children, youth, families, and older adults. As a pioneer of the settlement house movement, Union Settlement continues to meet the needs of...
-
Digital Communications
6 days ago
New York, New York, United States Bowery Residents Committee Full timeKEY RESPONSIBILITIES: Creation and management of digital content (text, graphics, photography, video) for the BRC website and social media platforms. Create content and provide support for broader organizational communications strategies, outlined by the Communications Director and Chief Development Officer. Digital Content Creation & Management + Oversee...
-
Community Liaison
4 weeks ago
New York, United States BronxWorks Full timeJob DescriptionJob DescriptionBronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be...
-
Community Liaison
3 weeks ago
New York, United States BronxWorks Full timeJob DescriptionJob DescriptionBronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be...
-
Community Liaison
2 weeks ago
New York, United States BronxWorks Full timeJob DescriptionJob DescriptionBronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be...
