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Supervisor, Social Intelligence

3 months ago

Chicago, United States CMI Media Full time

Audience IntelligencePhiladelphia,PACherry Hill,NJParsippany,NJChicago,IL CMI Media Group is looking for a Supervisor, Social

Intelligence

,

who

will

lead

S

ocial

L

istening

, Research,

and

C

ommunity

M

anagement initiatives for client brands

In this role, yo

u will be the leader in providing brands and teams

with t

houghtful

social data

analysis

,

and

social channel management

support

where applicable. You will

be the connector of data

to

compliment

social media strategies across major

s

ocial

network

and media strategies

and

leverage

social listening

and community management

tools for planning, reporting and analysis. This is a leadership role within a dedicated and growing social

data group

, where you will be the

day-to-day

lead

of

client

social listening and community management

programs

.

Responsibilities

: Assist

in the management of client relationships, strategy, and day-to-day execution as it relates to CMI’s social listening services Assist

in the collection, analysis, and PowerPoint report development for recurring social listening reports across clients Build queries in CMI’s social listening tool tocollect and analyze the social data Work closely with the client-facing social teams to derive actionable insights based on client business goals and

objectives Assist

in the development of templates, best practices, and trainings for the organization and fellow team members Monitor client owned social channels to discover content that needs to be addressed, escalated, and reportedperclient community management and FDA guidelines Work alongside client’s brand team creative and PR agencies to escalate concerning content and adjust messaging based on social analysis Identify

new opportunities and evaluate new tools that createefficienciesand expansion in CMI’s offerings Collaborate with CMI’s decision sciences, analytics, media, search, and social teams to share insights and integrate where possible Ability to build code for automation of analyses a plus, but not

required Maintain and grow as the subject matter expert, by staying current on social platforms Learn and

assist

with other social media tasks/skills as needed Develop a deep understanding of the client’s brands and disease states, and

determine

how social

listening and community management

can provide a benefit to their audiences Assist

clients in the development of

best-in-class

community management programs including the creation of community and response guidelines Mange team of 1-2 social

intelligence

analysts, mentoring them through their career path Leverage social listening tools to

aid in the

develop

ment of

strategies and analyze competition and audience segments Requirements: Minimum of 4-5 years in a social data role, including social listening and community management 1-2 years of m

anagement or mentorship experience Proficient in the top social listening tools (for example, Hootsuite, Sprout Social, Sprinklr and beyond) and experience researching new emerging tools a plus Experience in a regulated industry – pharma or healthcare experience a plus/preferred Strong attention to detail, project management, and prioritization skills Ability to work both independently and in a team in a fast-paced environment Advanced in Excel and PowerPoint Demonstrates

strong communication

(written and verbal) and analytical skills Knowledge of social media, search, and/or traditional media marketing a plus

ALL FOR GOOD CMI Media Group and Compas were built on inclusion and diversity. It is in our DNA and core values. Challenging the norm is where we started and it’s what drives us as a health leader, indispensable partner, and home for our employees. We are a group of hearts and minds who want to make a difference and celebrate being different, to give voice to and truly hear our people and our partners. We believe in more than “all”. We believe in “all for good.”

CMI Media Group and Compas are an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

We will not accept resumes or candidate submittals from employment agencies or outside recruiters.

#J-18808-Ljbffr

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