Current jobs related to Team Lead, Patient Support - Louisville - Knipper HEALTH

  • Team Lead, Patient Support

    3 months ago

    Louisville, United States J. Knipper and Company, Inc. Full time

    Lead team or group performance to meet or exceed daily, weekly, monthly goals established by Pharmacy Leadership team. Participate in training, daily monitoring and coaching of team members. Motivate and encourage agents through positive communicatio Team Lead, Support, Patient, Business Services, Lead, Skills

  • Team Lead, Patient Support

    2 months ago

    Louisville, United States Knipper Health Full time

    Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! The Team Lead, Patient Support would have the responsibility to monitor team activity and effectiveness, manage queues in the Call Center Software as unexpected increases/decreases in volumes dictate, update FAQs as required, handle...

  • Interim Team Lead

    2 weeks ago

    Louisville, Kentucky, United States Knipper Health Full time

    Job Title: Interim Team Lead, Patient SupportAt Knipper Health, we are seeking an experienced Interim Team Lead to join our Patient Support team. As a key member of our team, you will be responsible for leading and managing a team of patient support specialists to ensure exceptional customer service and support to our patients.Key Responsibilities:Lead and...

  • Team Lead, Patient Support

    2 months ago

    Louisville, United States Knipper Health Full time

    Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! KnipperHealth is a highly profitable, rapidly growing company that is competitively unique and nimble in service solutions. We offer incredibly competitive pay and benefits that start on your first day of employment. * Things you can expect...

  • Interim Team Lead

    1 month ago

    Louisville, Kentucky, United States Knipper Full time

    Job Title: Interim Team Lead, Patient SupportAt Knipper, we are seeking a highly skilled and experienced Interim Team Lead to join our Patient Support team. As a key member of our team, you will be responsible for leading a team of patient support specialists and ensuring that our patients receive exceptional care and support.Key Responsibilities:Lead a team...

  • Team Lead, Patient Support

    2 months ago

    Louisville, United States Knipper Full time

      YOUR PASSION, ACTIONS & FOCUS is our StrengthBecome one of our ContributorsJoin the KnipperHEALTH Team!  KnipperHealth is a highly profitable, rapidly growing company that is competitively unique and nimble in service solutions. We offer incredibly competitive pay and benefits that start on your first day of employment. Things you can expect within...

  • Team Lead, Patient Support

    2 months ago

    Louisville, United States Knipper Full time

     YOUR PASSION, ACTIONS & FOCUS is our StrengthBecome one of our ContributorsJoin the KnipperHEALTH Team! The Team Lead, Patient Support would have the responsibility to monitor team activity and effectiveness, manage queues in the Call Center Software as unexpected increases/decreases in volumes dictate, update FAQs as required, handle escalations,...

  • Interim Team Lead, Patient Support Specialist

    4 weeks ago

    Louisville, Kentucky, United States Knipper Full time

    Job Title: Interim Team Lead, Patient SupportAt Knipper, we are seeking an experienced and skilled Interim Team Lead to join our Patient Support team. As a key member of our team, you will be responsible for leading a team of patient support specialists, providing guidance and support to ensure excellent patient care and outcomes.Key Responsibilities:Lead a...

  • Interim Team Lead, Patient Support Specialist

    3 days ago

    Louisville, Kentucky, United States Knipper Full time

    Job Summary:We are seeking a highly skilled and experienced Team Lead to join our Patient Support team at Knipper Healthcare. As a Team Lead, you will be responsible for leading a team of patient support specialists and ensuring that they have the necessary tools and resources to provide exceptional patient care.Key Responsibilities:Team Leadership: Lead a...

  • Interim Team Lead, Patient Support Specialist

    1 week ago

    Louisville, Kentucky, United States Knipper Full time

    Job Title: Interim Team Lead, Patient SupportAt Knipper, we are seeking a highly skilled and experienced Interim Team Lead to join our Patient Support team. As a key member of our team, you will be responsible for leading and managing a team of patient support specialists, ensuring excellent customer service and support to our patients.Key...

  • Travel Nurse RN Lead

    2 weeks ago

    Louisville, Kentucky, United States Lead Health Full time

    Travel Nurse RN Lead OpportunityWe are seeking a skilled Surgery - CVOR Registered Nurse to join our team at a top healthcare facility in Louisville, Kentucky. As a Travel Nurse RN Lead, you will have the opportunity to work in a dynamic and fast-paced environment, providing high-quality patient care and making a positive impact on the lives of our...

  • Travel Nurse RN Lead

    2 weeks ago

    Louisville, Kentucky, United States Lead Health Full time

    Lead Healthstaff: Your Partner in Travel NursingWe're on a mission to empower travel nurses like you to take control of their careers. At Lead Healthstaff, we believe in providing exceptional opportunities that match your skills and preferences.About the AssignmentWe're seeking a highly skilled Surgery - CVOR Registered Nurse to join our client in...

  • Travel Nurse RN Lead

    1 week ago

    Louisville, Kentucky, United States Lead Health Full time

    We are seeking a skilled Progressive Care Unit Registered Nurse to join our team at Lead Health. As a Travel RN, you will have the opportunity to make a positive impact on patient care while enjoying a high-paying and flexible lifestyle.Our client in Louisville, Kentucky is in need of a Travel RN to work 12hr Nights, 36hrs per week. The position starts on a...

  • Travel Nurse RN Lead

    2 weeks ago

    Louisville, Kentucky, United States Lead Health Full time

    Lead Health: A Leader in Travel NursingWe're seeking a highly skilled Surgery - CVOR Registered Nurse to join our team at a top-rated healthcare facility in Louisville, Kentucky.As a Travel Nurse with Lead Health, you'll enjoy a high-paying and flexible lifestyle with low stress and full benefits. Our team is dedicated to providing exceptional patient care,...

  • Travel Nurse RN Lead

    2 weeks ago

    Louisville, Kentucky, United States Lead Health Full time

    Lead Health Travel RN OpportunityWe are seeking a highly skilled Oncology - Bone Marrow Registered Nurse (RN) to join our team at a top healthcare facility in Louisville, Kentucky.This 13-week assignment offers a unique opportunity to work with a dynamic team and make a positive impact on patient care. As a Travel RN, you will have the flexibility to choose...

  • Clinical Team Lead

    1 week ago

    Louisville, Kentucky, United States BrightSpring Health Services Full time

    Job SummaryWe are seeking a highly skilled Clinical Team Lead to join our team at Starting Point Nursing Services. As a key member of our clinical operations team, you will be responsible for leading a team of clinical professionals in providing high-quality patient care and support services.Key Responsibilities:Lead a team of clinical professionals in...

  • Patient Financial Advocate

    1 week ago

    Louisville, Kentucky, United States Elevate Patient Financial Solutions Full time

    Exciting Opportunity at Elevate Patient Financial SolutionsWe are seeking a highly motivated and detail-oriented Patient Financial Advocate to join our team at Elevate Patient Financial Solutions. As a Patient Financial Advocate, you will play a critical role in connecting uninsured hospital patients with programs that cover their medical expenses.Key...

  • Patient Support Representative

    1 month ago

    Louisville, Kentucky, United States Randstad Full time

    Job Title: Patient Support RepresentativeWe are seeking a highly skilled and compassionate Patient Support Representative to join our team at Randstad. As a Patient Support Representative, you will play a vital role in providing exceptional customer service and support to patients and healthcare providers.Job SummaryThis is a full-time opportunity with a...

  • Travel Nurse RN Lead

    2 weeks ago

    Louisville, Kentucky, United States Lead Health Full time

    Lead Healthstaff: Your Partner in Healthcare ExcellenceWe're seeking a skilled Surgery - CVOR Registered Nurse (RN) to join our esteemed team at Lead Healthstaff. As a trusted partner in healthcare, we're dedicated to providing exceptional opportunities for healthcare professionals like you.About the Position:12-hour days, 36 hours per week13-week assignment...

  • Clinical Team Lead

    1 week ago

    Louisville, Kentucky, United States Southern Home Care Services, Inc. Full time

    Job Title: Clinical Team LeadJoin our team as a Clinical Team Lead, where you will play a vital role in ensuring the success of our department in meeting daily performance goals. As a key member of our SLA Team, you will have a rotation schedule for sending out SLA reporting for the Hub.Responsibilities:Oversee team member work for quality and guideline...

Team Lead, Patient Support

3 months ago

Louisville, United States Knipper HEALTH Full time

Overview:

YOUR PASSION, ACTIONS & FOCUS is our Strength

Become one of our Contributors

Join the KnipperHEALTH Team

The Team Lead, Patient Support would have the responsibility to monitor team activity and effectiveness, manage queues in the Call Center Software as unexpected increases/decreases in volumes dictate, update FAQs as required, handle escalations, expedite tickets issued by the teams, assist in training

Responsibilities:

KEY RESPONSIBILITIES:

  • Lead team or group performance to meet or exceed daily, weekly, monthly goals established by Pharmacy Leadership team.
  • Participate in training, daily monitoring and coaching of team members.
  • Motivate and encourage agents through positive communication and feedback.
  • Assist and provide guidance to staff for handling call escalations.
  • Provide administrative support to the department Supervisor and/or support staff relative to department.
  • Troubleshoot problems until resolved.
  • Schedule employees, report and maintain files.
  • Use the time reporting system; signing and reporting all exception time on a weekly basis.
  • Complete other administrative tasks in a timely manner.
  • Perform responsibilities in a professional manner, meeting Company mission and goals.
  • Effective and written and oral communication across multiple departments.

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications:

MINIMUM JOB REQUIREMENTS:

  • High School Diploma
  • Ability to read, write, speak and understand the English language.
  • Prior experience in training, lead roles, or supervisory experience within a contact center or customer facing environment

PREFERRED EDUCATION AND EXPERIENCE

  • Nationally certified through the PTCB or another approved certifying agency
  • Experience with drug reimbursement issues and claim adjudication process
  • Experience with insurance benefits investigations; knowledge of U.S. Private and Government payers
  • Experience with HIPAA, PDMA, cGMP adverse events

KNOWLEDGE, SKILLS & ABILITIES:

  • Excellent written and verbal communication skills.
  • Excellent analytical, problem solving and decision-making skills.
  • Ability to accept changing workflows and unexpected demands requiring flexibility.
  • Ability to work under pressure and appropriately prioritize responsibilities.
  • Ability to work independently with minimal supervision.
  • Ability to develop collaborative working relationships.
  • Ability to prepare and write investigational reports for management review.
  • Working knowledge of current including Good Documentation Practices, and Good Distribution Practices.
  • Able to use Microsoft Excel and Word at the following levels:
  • Word low-Intermediate Level: This level of skills is sufficient to perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports. A person with this level of skills is able to use basic formatting, editing, printing functions and understands the document page setup. Should also be knowledgeable of Mail Merge functions for creating labels, envelops and letters by merging information from data sources, and should be able to create custom forms.
  • Excel low-Intermediate Level: Should be able to execute simple formulas, utilize pivot tables, sort, and analyze data to compile reports and present data to management.
  • Proficient in use of computers and ability to learn internal software programs.
  • Ability to use a calculator to perform basic math functions and understands the concept of same including: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; compute ratio, rate and percent.

PHYSICAL DEMANDS:

  • Location of job activities 100% inside
  • Extensive manual dexterity (keyboarding, mouse, phone)
  • Constant use of phone for communication
  • Noise and/or vibrations exposure
  • Frequently reach (overhead), handle, and feel with hands and arms
  • Sit for prolonged periods of time
  • Occasionally stoop, kneel, and crouch
  • Occasionally lift, carry, and move up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.