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Help Desk Specialist

3 months ago

Alexandria, United States CATHEXIS Full time
Job DescriptionJob Description

Team CATHEXIS elevates the government contracting experience through rapid response, deep skill, and thoughtful problem-solving and communication. Our core capabilities are our top-tier program and project management, data analytics, and audit services, the backbone of which is our integrated approach to operational excellence.

You worked hard to get to where you are. You strive to make every day better than the day before. So do we. Team CATHEXIS operates with an all-in mindset. We are working together to create a company that supports our shared values and individual goals. Our values are centered around Respect, Engagement, Customer Service, Integrity, Teamwork, and Excellence in everything we do for our employees, clients, partners, and communities. We believe success is best when we listen and lead with empathy; model high standards of ethics to provide a rewarding candidate experience; work hard, have fun, and appreciate the strengths we all bring to the team; and empower our employees to create innovative and trusted results.

We are looking for a dynamic Help Desk Specialist to join our team. The Help Desk Specialist will provide technical assistance to clients with issues regarding hardware and software. Responds to queries, identify problems, research answers, and guide clients through corrective steps. Provides technical support to clients experiencing computer hardware and software issues, responds to queries, isolates problems, troubleshoots issues, and implements solutions. Ensure client satisfaction and ability to operate technology properly they may be having trouble with.

This position is contingent upon award.

Responsibilities:

  • Provide technical support and assistance to employees in person, over the phone, or via email
  • Diagnose and resolve hardware and software issues
  • Install, configure, and maintain computer systems and software applications
  • Assist in setting up and troubleshooting network connectivity
  • Escalate complex technical issues to the appropriate team members
  • Document and maintain records of help desk requests and resolutions
  • Follow up with users to ensure their issues are resolved on time
  • Provide training and guidance to employees on IT-related topics
  • Stay up-to-date with the latest advancements in technology and industry best practices

Requirements: 

  • Bachelor’s Degree (BA/BS)  
  • Minimum 2 years  
  • Able to obtain a minimum of NACI (National Agency Check with Inquiries) for a Veterans Affairs Public Trust Tier 3 Clearance.

Required Skills: 

  • Proven work experience as a Help Desk Specialist or similar role
  • Strong knowledge of computer hardware, software, and networking systems
  • Familiarity with help desk software and ticketing systems
  • Excellent problem-solving and communication skills
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Customer-oriented mindset with a focus on providing exceptional service
  • Strong attention to detail and organizational skills
  • Ability to work independently as well as collaboratively in a team

Desired Skills: 

  • Government contracting experience 
  • DoD and VA experience as a contractor or otherwise   
  • Former military experience 

CATHEXIS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability EEO IS THE LAW. The Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan. This plan is available for inspection upon request by contacting info@cathexiscorp.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Recruiting Department RecruitingTeam@cathexiscorp.com

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources